Pearson Honda

Editorial review from Citysearch

Average Rating

100

Kudos to Mike in the Service Dept.

My wifes Honda Odyssey needed work that was entirely covered by Honda Care. We got the van back home and part of the issue was not fixed.

Mike had folks come to my wife's van downtown (30 minute drive each way!) to diagnose the issue and fix it in her office parking lot. Well done. May not be closer to Richmond than West Broad Honda but very, very impressed.

(It turns out the door electronics needed to be re-synchronized and didn't appear to be an oversight on their part during the original visit).

Posted by by aland1960296353 at Citysearch on June 16, 2012. Brought to you by Citysearch.

Service People

Average Rating

40

I called yesterday about not being able to open my trunk and Kevin didn't seem to remember that a Ridgline has a trunk in the bed. He kept on trying to ask me if the problem was with the tail gate or the tanoe top. I said no, so he finally went and talked to a mechanic. I flipped the switch in the glove box and it still would not open. I asked if there was a way to jimmy it open and he said he didn't even think thier mechanics will be able to open it. Hell of a thing to make and sell a vehicle if you don't know how to fix it when something goes wrong.

Posted by by vdot1996 at Citysearch on January 25, 2012. Brought to you by Citysearch.

Service People.

Service People – I called yesterday about not being able to open my trunk and Kevin didn't seem to remember that a Ridgline has a trunk in the bed. He kept on trying to ask me if the problem was with the tail gate or the tanoe top. I said no, so he finally went and talked to a mechanic. I flipped the switch in the glove box and it still would not open. I asked if there was a way to jimmy it open and he said he didn't even think thier mechanics will be able to open it. Hell of a thing to make and sell a vehicle if you don't know how to fix it when something goes wrong.

Posted by E S. on January 25, 2012. Brought to you by Citysearch.

Poor Customer Service after Accident

Average Rating

20

I had my car in for and oil change and new tires. Unfortunately, it was hit by another car before I picked it up. The manager told me that another customer had hit my car, and that I'd have to take up the claim with this customer.

I informed him that I wasn't interested in confronting an unknown 3rd party, especially since I hadn't witnessed the accident, and wouldn't be able to make any assertion about what had happened.

I reminded him that by taking possession of my car, his dealership had created a bailment which holds it accountable for damage that occurs.

He insisted that...

Posted by by jasonsewell at Citysearch on May 10, 2011. Brought to you by Citysearch.

Poor Customer Service after Accident.

Poor Customer Service after Accident – I had my car in for and oil change and new tires. Unfortunately, it was hit by another car before I picked it up. The manager told me that another customer had hit my car, and that I'd have to take up the claim with this customer.

I informed him that I wasn't interested in confronting an unknown 3rd party, especially since I hadn't witnessed the accident, and wouldn't be able to make any assertion about what had happened.

I reminded him that by taking possession of my car, his dealership had created a bailment which holds it accountable for damage...

Posted by jasonsewell on May 09, 2011. Brought to you by Citysearch.

Pearson Honda can be found at Midlothian Tpke 7450. The following is offered: New Car Dealers. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Richmond there are 4 other New Car Dealers. An overview can be found here.

Posted on September 21, 2015. Brought to you by opendius.