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Help us make it rightWonderful rooms and excellent staff especially front desk, valet service and concierge team. Rooms were clean and nicely renovated. We had a double queen with kitchen on 12th floor. Note access to rooftop did not have disabled ramp only stairs. We would definitely cmoe back to stay.
We stayed here when it was a Radisson so it may have changed, but from the other comments it doesnt appear to have.
On check in there were massive queues. We had just arrived, jet lagged from Europe and just wanted to get to our room and relax, but the queue simply didnt move as the staff were incredibly slow....
I stayed at this hotel as there were no rooms available at other hotels in town. It was a real nightmare!
When I entered my room, I felt a bad smell: there was urine in the bathroom, both on the basin ( full of yellow stains) and on the floor. I ran to the telephone, by the bed, to complain,...
Probably the worst hotel I've ever encountered in my life. Stayed there for a conference in October of 2003 and felt it ruined the entire thing. Tiny rooms, awful service, dirty, dirty, dirty...don't even try to eat there.
Hotel is on the wrong side of Rampart, so area is a bit shakey. No assistance at the entrance. Requested a NON-smoking room, but entire hotel reeked of cigarette smoke. The front desk claimed that there were NO non-smoking rooms (contrary to resevations). Room had seen MUCH better days--hotel claimed to be undergoing reservations, but obviously had not reached our...
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