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For about 4 years we have been happy with Northeast Pediatrics. We have had the same Doctor since our first child was born 5 years ago and that same Doctor administered the new born screening for both of our children (ages 5 &1). Over the last 6-months the "wheels just came off" Northeast Pediatrics.
Here is Why and Reason #3 is why we are leaving:
1.) The phone system. I know it sounds silly to mention the phone system, but when you have an automated system that "makes you" navigate through 30-40 seconds of menus just to make an appointment it can drive you crazy, when your limited in time. The BIGGER problem has been very long periods of busy tones, I'm talking 1-4 hours (not kidding), because they recently changed to "one" number for 3-practice locations and no alternatives of getting through to talk with your Doctor. What has been disheartening has been the Office Manager's DEAF EARS, they just don't care, because myself and several other parents have complained repeatedly and they just don't do anything.
2.) The Front Office Staff has gotten ruder and ruder over the past few months. They speak to you like you are just a piece of Meat, without any empathy or compassion. This is hard to deal with at times, because if you have been up for 3-days without sleep, because of a sick child you just want some HELP from a friendly person. And again when you complain it just falls on the Office Manager's DEAF EARS, they just don't care, because myself and several other parents have complained repeatedly and they just don't do anything.
3.) It's really SAD to use these words, but Northeast Pediatrics has become a "Meat Market" for children. I say this because we have had several occasions where Nurses have NOT consulted medical charts and almost given our kids the WRONG MEDICATIONS. I'm not kidding, they have become terribly sloppy. Furthermore, when you see other Doctor's in the practice, they act completely clueless and unprepared when they see your child, because they obviously had NOT reviewed the medical chart. What makes this so remarkable is that they use a "digital" records system, that every Doctor has access to and it lists they entire medical history of your child. This lack of professionalism has created several instances, where our children have been misdiagnosed or the diagnosis was incomplete, which required multiple follow up appoints costing more co-pay dollars and wasting an enormous amount of time and causing undue hardship on our children and on us. Additionally, many of the diagnosis problems arise from Doctors treating you and your children like "Meat", without any compassion or empathy and ALWAYS in a rush. And again when you complain it just falls on the Office Manager's DEAF EARS, they just don't care, because myself and several other parents have complained repeatedly and they just don't do anything.
Words can't describe how ANGRY and SAD we are, because we actually like our primary Doctor and her assistant. But the overall mismanagement and poor attitude of the rest of the practice has forced us and several other parents to say, WE HAVE HAD ENOUGH!!!! We are leaving Northeast Pediatrics after 5-years of service and we will NOT and would NOT recommend this practice to anyone.
We had services provided in May of last year, then we moved to Houston. Forwarded our mail and NOW we are in collection because they sent us one bill in NOVEMBER! What awful billing and business practices!!! Stay away!!!
Dr. E. Hagee is wonderful. She is so kind and always answers all of my questions. I really appreciate her, especially as a first time parent. I don't know what we would do without her. Denise is very kind and welcoming. Dawn is always calming and understanding. She is very knowledgeable. I appreciate them all!
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