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We have been servicing the local power equipment industry for over 40 years, specializing in small engine repair and parts sales.We also ship parts Nationwide.
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Horrible service! Scheduled an appointment through the Home Depot Extended Warranty Program to have my ride-on lawn mower serviced by this company. After a missed appointment and several unreturned messages to Murphy's I called Home Depot to complain.
Even though every attempt I made to contact Murphy's Inc. resulted in getting their voicemail, Home Depot was somehow able to track them down. So instead of Murphy's contacting me directly and apologizing for the situation, they told Home Depot that because my mower wouldn't start that it probably wouldn't be covered anyway and besides it was too far for them too travel. Seriously?
First of all, how do you diagnose the problem without even looking at it? There are several parts that are under warranty that could cause a mower not to start. Plus wouldn't the majority of calls Murphy's receives for warranty work be for mowers that don't start? Do they just ignore those customers as well.
Secondly, why is my area listed as one of the areas Murphy's services if its too far to travel? or more importantly why wasn't this communicated to me or Home Depot when the appointment was scheduled. Instead they chose to string me along for days with a broken mower and force me take time off from work for an appointment that never happened.
Home Depot was extremely apologetic and seemed rather embarrassed for referring this company for warranty work and has since scheduled my repair with another local company. So perhaps its a blessing in disguise because if their repair work is anything like their customer service I would have been in big trouble.
The mechanic (Jeff?) that works there has a real attitude problem. He's condescending and is just a very unpleasant person to deal with. He needs to learn how to treat people, especially when you're dealing with people all the time. If you can get past his attitude, I never had a problem with their service. I've had several different types of power equipment repaired/maintained there and...
great sevice, fast repair, and very polite people. would keep going to them for work.
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