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Murphy's Power Equipment Service, Inc.

Address
134 East St East Weymouth MA 02189
Phone
(781) 337-0178
murphysinc.com
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Average Rating
3
Total Reviews
(12)
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Business Hours

Status: Closes in 58 minutes

Sunday
Closed
Monday
9:00am-5:00pm
Tuesday
9:00am-5:00pm
Wednesday
9:00am-5:00pm
Thursday
9:00am-5:00pm
Friday
9:00am-5:00pm
Saturday
8:00am-12:00pm

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What the community has to say about Murphy's Power Equipment Service, Inc.

Information about this business (2)

Auto Detailing: You're particular about the car you drive. You should be particular about the care it receives. With exposure to the elements and daily pollutants, your investment may deteriorate with time, decreasing its value and beauty. Our goal at Details is to preserve your vehicle and have it looking its very best. For more than ten years, we have maintained the highest standards of care...

We have been servicing the local power equipment industry for over 40 years, specializing in small engine repair and parts sales. We also ship parts Nationwide. . We offer friendly professional and honest diagnostics and repair on small engines including lawn mowers,snow blowers,weed whackers,and pressure washers. Snow Blower Repair Snow Thrower Repair Pressure Washer Repair Weed...

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Reviews of this business (15) view all

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YellowBot member reviews (1)

YellowBot User
Reviewed Business
Murphy's Power Equipment Service, Inc.
Reviewer Name
glaw23
Review Date
July 03, 2012
Average Rating
1

Horrible service!

Horrible service! Scheduled an appointment through the Home Depot Extended Warranty Program to have my ride-on lawn mower serviced by this company. After a missed appointment and several unreturned messages to Murphy's I called Home Depot to complain.

Even though every attempt I made to contact Murphy's Inc. resulted in getting their voicemail, Home Depot was somehow able to track them down. So instead of Murphy's contacting me directly and apologizing for the situation, they told Home Depot that because my mower wouldn't start that it probably wouldn't be covered anyway and besides it was too far for them too travel. Seriously?

First of all, how do you diagnose the problem without even looking at it? There are several parts that are under warranty that could cause a mower not to start. Plus wouldn't the majority of calls Murphy's receives for warranty work be for mowers that don't start? Do they just ignore those customers as well.

Secondly, why is my area listed as one of the areas Murphy's services if its too far to travel? or more importantly why wasn't this communicated to me or Home Depot when the appointment was scheduled. Instead they chose to string me along for days with a broken mower and force me take time off from work for an appointment that never happened.

Home Depot was extremely apologetic and seemed rather embarrassed for referring this company for warranty work and has since scheduled my repair with another local company. So perhaps its a blessing in disguise because if their repair work is anything like their customer service I would have been in big trouble.

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Other reviews from the web (14) view all

Average Rating
100

Awesome service picked up my equipment as sceduled service and droped off , very good service and fast turn around

STEVE

As we have not received any complaint of this nature we do not know who this customer is or if this review is legitimate. Parts are usually special ordered with the customer providing the part number. We generally ask the customer if they are sure the part number is correct and if they are not sure we would look up the part number for them. If this person received the wrong part based on the...

Business description (1)

We have been servicing the local power equipment industry for over 40 years, specializing in small engine repair and parts sales. We also ship parts Nationwide.

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