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You can buy a stove hear and even have it installed, but their support is lacking. If you need service (even for warranties items), you can call till your blue in the face and wait until you turn grey and still not get your stove repaired!
My experience is very much the same - I purchased and had installed a pellet stove from More Than Stoves about three years ago. Replaced two igniters and now, with the current New Engalnd power outage, had a problem with the high temp cut off switch. - I would have been better off buying heating oil at $5.00 per gallon than spending as much as I did for this pellet stove disaster. Tried to call MTS for service and found they are now out of business. Are there rebates available ???
I used to hire these folks to clean my two stoves for the past two years and a few years back they even installed a chimney flue ... actually to my satisfaction. Last week I tried to call them at both their phone numbers and via the web to see if they could come out and do a pre-winter cleaning of my pellet stoves. I did not get any response and the telephone lines appeared to not be in working order.
So I sent an email to the (BBB) Better Business Bureau to see if they could find out what is going on with this business. Today I received a confirmation from the BBB that indeed this...
Pellet, Gas, Wood, Sales, Installations, Hot Tubs, Accessories, Patented Jetting, Jacuzzi, In-House Service & Installation, Chemicals & Gazebos, Wood Stoves, Vermont, Service, Pellet Delivery Now Available
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