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Mike Smith Firestone

Address
227 State St New Albany IN 47150
Phone
(812) 945-5231
firestonecompleteautocare.com
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Average Rating
1
Total Reviews
(7)
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Contact Us

Toll Free
(800) 367-3872
Fax
(812) 948-9776

Business Hours

Status: Closed

Sunday
Closed
Monday
8:00am-5:30pm
Tuesday
8:00am-5:30pm
Wednesday
8:00am-5:30pm
Thursday
8:00am-5:30pm
Friday
8:00am-5:30pm
Saturday
8:00am-2:00pm

Additional Info

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover

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What the community has to say about Mike Smith Firestone

Information about this business (2)

Mike Smith Firestone located at 227 State St in New Albany, IN services vehicles for Auto Repair, Retail Tire, Transmission Repair, Exhaust Repair. Call (812) 945-5231 to book an appointment or to hear more about the services of Mike Smith Firestone.

Searching for information about Firestone or a Firestone tire? Look no further, Firestone.com is your resource, from Firestone Complete Auto Care to Firestone Tires.

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Reviews of this business (9) view all

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Overall review sentiment

Score
100%

Top 3 sentiment words

establishment
Count
2
Score
100%
wife
Count
2
Score
100%
oil
Count
1
Score
100%

Overall review sentiment

Score
100%

Rating distribution

5 stars
0
4 stars
0
3 stars
0
2 stars
0
1 star
7
No rating
2
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YellowBot member reviews (1)

YellowBot User
Reviewed Business
Mike Smith Firestone
Reviewer Name
Kevin R. Beck
Review Date
October 18, 2008
Average Rating
1

Customers no more

We had used this place several times before to get the oil changed on our Jeep, and my wife was happy with the treatment she received each time she took it there. The last time she was there, she asked them to recommend someone who could take care of a problem involving the catalytic converter, and they said they could do it themselves.

We dropped it off and they ran a diagnostic test that produced three codes, two pertaining to oxygen sensors and one for a catalytic converter. They called my wife and told her that the parts needed to fix the catalytic converter problem were "unavailable" to them, and we'd need to take it elsewhere. When a co-worker took her to pick it up, they charged her $50 for the diagnostic test.

We believe this to be nothing more than a waste of our time and money, as they brought us in under the pretense that they could do the work, without being up-front about their limitations. We don't believe we should've been charged for the diagnostics when they couldn't do the work they indicated to us they could do.

I went back the next day and spoke to the owner, arguing that because we'd have to go to a more capable establishment and pay yet again for diagnostics, they shouldn't have charged us. He seemed oblivious to my point, arguing with me as if I were just a guy who thought everyone should give me free service. "What kind of business are you in? Don't you think I should pay these guys for their work?" he said.

My point was that we'd have been happy to pay for the diagnostic test if they were able to continue on and do the work and fix the problem. But misleading us into believing they could fix our vehicle, and not being forward about their apparently severe limitations, was a breach of trust that was expensive for us.

The owner wanted nothing to do with giving us our money back, even after I assured him that he was losing potentially years of our getting oil changes at his establishment. I also told him I'd be posting reviews online about our experience with him. He didn't seem to care about that either. May his interesting way of doing business serve him justly.

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Other reviews from the web (8) view all

Editorial review from Citysearch

Great place to go. My family has been going there for years. Friendly helpful staff and great affordable service.

Average Rating
20

Worst service ever. I went there after being a regular for about 6 months. Went in one morning and sat patiently for a standard oil change and top off for over one hour and 45mins. I had NEVER had any troubles with my car. No oil light, nothing. Then after patiently waiting the Manager comes to tell me I have a cracked... oil can and a pretty bad leak and they can fix it for $350 dollars....

Business description (3) view all

Mike Smith Firestone is located on 227 State St in New Albany. Mike Smith Firestone offers a number of products and services, which include Lubricants, Tires, Air Conditioning, Shocks, Tires Tune-Ups, Balancing, Air Conditioning & Heating, Oil & Lube Service, Shocks, Tire Balancing, Tune Ups, Oil Changes, Front End & Steering, Wheel Balancing, Brake Service, Mounting, Brake Service,...

Tags

Specializing In Brakes
Sport Utility Vehicle
Lube & Oil
Complete Auto
Lexington
Motorcycle
Complete Auto Repair Service
Commercial and Radial Medium Truck Tires
Passenger
Auto Air Conditioning
Lube & Oil Shocks
Winter
Complete Oil Change Service
Light Truck
Repair Service
Performance
Walker Exhaust
Roadmaster

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