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Seriously? This "boutique" is a joke. They have Toms. They have jeans. They have wallets. They have the most HORRENDOUS customer service in the West. The high school rejects that work there are the more pretentious girls to ever work retail. Do you want a size of shoe? Well, you have to go to the counter, break up their gossip fireside, and beg them to get it for you. Dressing room? Maybe if you're famous. It's apparently asking too much to get human decency out of the staff. DO NOT waste your money here. There are so many other places to shop.
Most recently, my 18 month old daughter and I went in to get her a pair of baby Tom's, because Nordstrom didn't have the color we wanted. Biggest mistake as a consumer. While we were looking, I let my daughter out of her stroller, so we could try on the shoes. While we were waiting (forever) for the clerk to come back, my little one grabbed some flip-flops off the bench and dropped them on the ground. Cheap, boring flipflops. A short haired brunette twit ran over (fastest I've ever seen any staff in that place move) and yelled, "Oh My GOD! We can't have her doing that to the merchandise! What is she doing!?!?!?!?" Seriously? Let's have a discussion about proportionate response. She made us feel totally unwelcome, and between her rolling her eyes, and sighing so the store next door could hear, I was mortified. Not at my daughter's behavior, but at her reaction.
Needless to say, NEVER AGAIN. Don't waste your time or money there. Nothing is worth being treated like second class to these girls.
The most AMAZINGLY HORRIBLE and insulting customer service I ever have experienced. I was at the Gateway Mall, Sept 1st, Sunday afternoon around 4 pm. Two teenage girls were standing motionless at the cash register, with sour looks on their faces. No greeting. I walked around for about 5 minutes, still no greeting. I even made eye contact and smiled. They stared right back at me, looking bored and angry. What an insult. I would never buy anything here. Walked out without even trying anything on. Looking at the rest of the reviews, I see I am in good company.
Looking at these reviews, which date back to 2009 (3 years!), it's clear that the management at Lola Bella isn't concerned with making a positive change to their absolutely pitiful sales staff. I usually pop my head into the store whenever I go to the Gateway just to see what they have, and every time I'm reminded of how little these girls/women care about helping customers. Recently I tried on jeans at JMR, and when the sales woman mentioned that Lola Bella was their sister store, I figured I'd check out their jean selection as well. The contrast in service between the two stores was...
Lola Bella Boutique, Women's Apparel
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