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I was sent here in Feb. 4 an MRI of my lower back. I asked when I could pick up the report. They said that they WOULD NOT give me the report and that I could request a copy from my doctor. When I went 2 my doctors office they said that Lakeside had not faxed the report 2 them and that I would have 2 sign a release so my doctors office could fax a request 2 Lakeside. I recently made an appointment with a chiropractor and they asked that I bring any xrays or MRIs with me. I told them that I had an MRI done @ Lakeside but they REFUSED 2 give me the report. The lady @ chiropractors office told me that the report is mine and Lakeside should not have refused 2 give it 2 me. Now I have 2 drive 2 the chiropractors office a day b 4 my appointment 2 sign a release 4 them 2 get my MRI.
I have had 3 MRIs over the past 15 years and was always given the report. LAKESIDE is the only 1 that took my $ and refused 2 give me the report.
If u need an MRI and want the report 4 your records I suggest Scarsdale Imaging. They are professional and will have YOUR report ready 4 u the next day.
I was sent to Lakeside by my Chiropractor for an x-ray of my back, and was told that the price for the x-ray was only $35. Being a young adult with a minimum wage job, $35 sounded like a deal. When I went in, I had a clipboard with paperwork shoved in my hand, and was asked for my ID and insurance card. I stated that I was just going to pay the $35, and was assured that my insurance wouldn't be run, and that it was for security measures. Now, 4 months later I have a bill, showing that I not only paid the $36 cash price, but my insurance was also run, and I still owe a balance. When I contacted Lakeside and spoke with Lisa - I was told that there was nothing that she could do for me. She also stated that me being an adult I should know better than to hand over my insurance card when someone asks for it (even at a business such as Lakeside), and that it is my duty to pay them the amount due. How is this professional? She was rude, and continued to cut me off when I was trying to explain the situation and ask her questions. I started to think that I was talking to a debt collector and not a supervisor of a medical facility, whose website states that they provide professional service and compassionate care to all of their patients. I will be letting my Dr. know about this, so he might find another MRI facility to send his patients to.
The staff was great, especially the technician doing the MRI. I was in pain and he knew it and talked to me through the speaker and kept me calm. I would recommend Lakeside MRI to anyone. Thank you to all staff.
STAY AWAY FROM THIS BUSINESS!! They will double charge you and then send you threatening letters about past due balances. They will verbally assault you over the phone and send you nasty letters. They will scam your insurance and also charge you a "cash price." If you want to be verbally assaulted by Lisa Mendel than this is the place to go.
Lakeside Open MRI & Diagnostic Center is located at 17360 Highway 3, Webster, TX. This location is in the Webster neighborhood. This business specializes in Laboratories and has 1 review(s) with a star rating of 3.5.
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