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We purchased Brite Star lights for the holiday season from a large retail chain. Multiple sets proved defective after a few days and they are warranted for a year. I called this home office and was instructed to mail a package to them, at our expense, with UPC codes as proof of purchase. After sending the package with a very detailed letter, we got back a letter stating (paraphrase), “Sorry you had problems, but we cannot help you because these were made two years ago.” Huh? I’d just bought them three months prior. If that’s the case, it’s NOT our fault that the store carried them over. Brite Star prefers you contact them first regarding warranty, but now I cannot attempt a return at the store without the UPCs. We weren’t looking for a refund of money, but simply a reliable replacement. Clearly our patronage and opinion is worth less to them than a few light strands at their cost. Needless to say, we will never again buy any lights that are manufactured by Brite Star. (Edited April 03, 2009)
Kindy's Factory Outlet serves Philadelphia, PA and is located in the 19145 ZIP code. Kindy's Factory Outlet falls under the following categories: factory outlets.
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