Careless Staff = Ruined Birthday!!!
I arranged for my fiance to take a half day spa package for her birthday. When she arrived, the staff told her that they had her scheduled the following week!! First they told my fiance that 'I' must have scheduled it that way (as if I wouldn't have remembered her birthday) but when I called to tell them that I had a document confirming that it was on that day, they only then became apologetic. Yet they still wouldn't even attempt to fit her in!!! Needless to say I had to scramble to find a way to make it up to her. Careless and totally unprofessional!!!
Posted by Chris
on February 04, 2008