Jo-Ann Fabric and Craft Stores

Horrible customer service

Average Rating

20

I went in early because I did not want to have to wait at the cutting counter. There was one woman being waited on. She was having 2 yards of fabric cut... In 20 slices!!! And then the bolt had to be scanned 20 times for each slice. I stood waiting for my turn during the cutting of the last 4 slices, and all the scanning, and then the counting on the charge slip to make certain that 20 were...

Posted by katrynka25 on March 27, 2014. Brought to you by yellowpages.

Average Rating

20

Waited so long in line at the counter, to have a woman with 6 girl scouts in tow cut fabric. One of them was number 80, and the rest, 85,86,88+ .. While i was number 81. After waiting for 10 numbers (startes at 71), I understand the elderly move slowly, but if they cant atleast seem like they are putting effort into the customers needs, then new employees need to be hired. Such as having an...

Posted by Ashlynn N. on March 09, 2014. Brought to you by yellowpages.

Miserable customer service

Average Rating

20

Don't shop here if you need to buy any fabric. You will wait for hours while the people at the counter check their phones and dilly dally while 20+ people wait for them.

Posted by amy.b.palmer.16 on February 20, 2014. Brought to you by yellowpages.

This store has a great selecti...

Average Rating

40

This store has a great selection of just about everything, with sales galore. Their fabric section has a nice seasonal variety, plus the standard year rounds. Their fabric measuring area is their downfall. I have NEVER been in a store that takes so long to measure fabric. I have waited as long as 1 1/2 hrs. and ended up walking out. Most of the fabric stores in this area have closed, or I...

Posted by rosalie.rhodes on September 29, 2012. Brought to you by yellowpages.

Be prepared to wait

Average Rating

20

This store is not for the impatient. You could drive to the belair store and back in the time it takes these people to cut fabric for you. It could be that they're all too busy complaining about their work schedules to get any work done, or perhaps the manager just hired the slowest and most inefficient people she or he could find.

Posted by thisisbad on January 14, 2012. Brought to you by yellowpages.

Founded in 1943, Jo-Ann Stores is one of the largest specialty retailers of fabrics and crafts in the United States. Its retail stores feature a variety of merchandise used in sewing, crafting and home decorating projects, including notions, frames, paper crafting materials, artificial floral and home accents. The company operates more than 760 small- and large-format stores in over 45 U.S....

Posted on December 13, 2014. Brought to you by localguides.

OTT-LITE, Paton's, ProvoCraft, Red Heart, Rowenta, Simplicity, Singer, Sulky, Waverly, Olfa, Lion Brand, Juki, Fiskars, Dritz, Crayola, Coats, Caron, Bucilla, Brother, Bernat, Wilton, Xyron, ArtBin, Yarns, Sewing Supplies, Sewing Machines, Scrapbooking, Quilting

Posted on February 22, 2012. Brought to you by merchantcircle.