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Honda City

Address
7140 Henry Clay Blvd Liverpool NY 13088
Phone
(315) 451-6750
hondacity-cny.com
Average Rating
4
Total Reviews
(69)
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Business Hours

Status: Closed

Sunday
Closed
Monday
9:00am-8:00pm
Tuesday
9:00am-8:00pm
Wednesday
9:00am-8:00pm
Thursday
9:00am-8:00pm
Friday
9:00am-6:00pm
Saturday
9:00am-5:00pm

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Information about this business (3)

Honda City is a full-service automobile dealership that maintains an inventory of new and pre-owned cars, trucks and sport utility vehicles. It offers various car models from Honda, including the Accord, Civic, Fit, Element, Pilot and Ridgeline. The dealership also maintains an inventory of pre-owned vehicles from several makes, such as Buick, Mazda, Chevrolet, Pontiac, Dodge, Ford, Nissan,...

Honda City is located at the address 7140 Henry Clay Blvd in Liverpool, New York 13090. They can be contacted via phone at (315) 451-6750 for pricing, hours and directions. Honda City specializes in Sedans, Luxury, Domestic.

Honda City has an annual sales volume of 2. .For more information contact Ralph Tortora, Sales Director or go to hondacity-cny.com

Honda City provides Long Distance,...

Honda City - Honda dealer at Liverpool, New YorkHonda City is a premier full-service car dealer for new honda, used honda and certified pre-owned honda cars. Visit our website for more details on your favorite honda vehicle.

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Reviews of this business (73) view all

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Overall review sentiment

Score
50%

Top 3 sentiment words

service
Count
2
Score
100%
experience
Count
2
Score
50%
very
Count
1
Score
0%

Overall review sentiment

Score
50%

Rating distribution

5 stars
45
4 stars
5
3 stars
2
2 stars
2
1 star
15
No rating
4
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YellowBot member reviews (2)

YellowBot User
Reviewed Business
Honda City
Reviewer Name
Lisa McCormick
Review Date
April 14, 2016
Average Rating
1

service department is a JOKE

Service has no meaning to these people. They treated me horribly and I will never return or recommend. I had my car in for service and I am a single woman that works two jobs and so I need my car.

I had to repeatedly call for updates on my car and they never returned my calls. I even asked to speak to the service manager named Mike- oh and he wasn't available! If I was informed in the first place how long it was going to take- I wouldn't have a problem but they never would tell me- now it has almost been a week! NEVER AGAIN!

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YellowBot User
Reviewed Business
Honda City
Reviewer Name
ChristinaW
Review Date
September 16, 2015
Average Rating
1

They didn't listen

My only dealing since my purchase in 2009 was with the service department August 2015. My 2006 Honda Civic was leaking coolant and had a known tech bulletin out for the issue. I called the service department and was able to get an appointment very quickly. My car was looked at and it was deemed to need a new engine block per the Honda extended warranty for the tech bulletin. They were very communicative and had my car back to me in 2 days, and provided a free loaner car (which was a very nice Accord). We picked up the car just before closing on a Friday and noted that the A/C wasn't working. We had just paid $1200 to get it fixed a few months earlier, and because we were in a rush to get to my nephew's 7th birthday party, we figured we would handle it later. On our way there, the check engine light came on. I was on my way out of town, and the light was going on and off sporadically. My husband called and got an appointment for the next Monday. I took the car in and explained that the A/C wasn't working and asked if they would just check the work, since I just had it repaired. Again, no problem, got a loaner and was off to work. I receive a call about an hour later that they "forgot" to put tech notes on the paperwork that my A/C wasn't working when they did the engine test drive. I again, explained that it was working that morning and that we just recently had it repaired. I was told that there was nothing that they can do, but if I wanted to pay for service, they would take a look at it. I told them that I would be there in the hour to pick up my car. I took my car to my mechanic (Mike at Midas on South Bay Rd in Syracuse) and asked them if they could take a look and let me know what the issue was with the A/C. Chad called me later to let me know that the issue was, when they replaced the engine block, that instead of disconnecting the A/C hoses and vacuuming them out and then reconnecting after the service was completed, that 'sometimes' mechanics like the remove the hoses and 'let it ride'. All Chad did was reconnect my A/C hoses and recharge my A/C and I was right as rain. Had Honda City bothered to take a look at their own work, I would like to think that they would have seen this error in their workmanship. Instead, they decided to treat me as if I was someone trying to 'get over' on them. Thankfully my mechanic is honest and didn't charge my for Honda City's mistake (which I would have gladly billed to Honda City). This is one of the main reasons that I (and I am sure others) NEVER take their car to the dealer for service. They are in the business of selling cars and not maintaining cars. Unfortunately my buying experience in 2009 was great, but this entire episode has made me a NON Honda City buyer.

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