Status: Closed
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Help us make it rightBicycle sales, repairs, rentals, spin shoes, apparel, tools, pumps, everything you need for your steed!
Matt called me at noon today to lie to me some more."The bicycle is brand new"NO IT IS NOT. IT WAS A FLOOR MODEL THAT CUSTOMERS TEST RIDE."It is against store policy to issue refunds"So you can sell defective and broken products and not be accountable for that? What a f*cking douche. It's also highly illegal. Doing chargeback option now.
Excellent customer service from store manager Matt Canale. I came in to buy my first bike in decades, and he patiently and efficiently took me through the whole process. You can tell he's a guy who loves what he does, and it shows! Highly recommended.
Huge shout out to Matt C at Helen's Cycle!!!! He is very knowledgeable and made me feel welcome into the world of cycling! Thanks again Matt!!!
I bought my First Trek here and they provide one-year free tune-up service. Guys are busy here, but they have website you can easily browse it at home and then grab a bike in a second to check out in store.
Originally came to Helen's and had a bad experience, but Matt, the store manager, contacted me to help me out with my bike problem. He took really good care of my bike and fixed it the same day!
Thule, Seven, Road, Mountain, Manitou, Litespeed, LeMond, Colnago, Turner, Triathlon, Trek, Titus, Time, Sidi, Shimano, Shebeest, Santa Cruz, Quintana Roo, Pinarello, Pearl Izumi, Oakley, Merlin, Merckx, Giro, Giant, Fox, Dmt
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