Elmcrof

Decline of Hearthstone

Average Rating

20

As other posters reported, we were over billed by Hearthstone, Inc during my mother's last months. The local manager, billing department and corporate refuse to acknowledge or reply to phone calls or letters. I am considering small claims court but their is a clause in the contract that seems to deny you that right.\r\n\r\nSee our story at www.DeclineOfHearthstone.com

Posted by by Carl S at Insider Pages on July 28, 2011. Brought to you by Insider Pages.

Emergency Cords don't get staff attenion

Average Rating

20

My grandmother lived there for only a few months. Extra services like incontinent care ($475) were being paid for. They would change her and put her in dry pants, but would sit her back down in a soaking wet chair. Or when it was at night they would take the sheet off and put her back in bed on her plastic mattress cover instead of putting on the clean sheet sitting on the dresser. Once my...

Posted by by Megan A at Insider Pages on January 05, 2011. Brought to you by Insider Pages.

Great Care

Average Rating

80

My mom moved into the assisted living 4 months ago and she is gettin wonderful care! I agree with the other posts, that the staff care and wants to help. I would not have her go anywhere else because that is the most important to me. I don't know what the other post is talking about. There is a hotline posted next to director's door with a hotline number and the office has been responsive to me.

Posted by by m h at Insider Pages on January 01, 2011. Brought to you by Insider Pages.

Hearthstone is Unsatisfactory!!

Average Rating

20

Hearthstone in Arlington was where my mother lived for 10 months until her death in June 2010. YUCK!!! The facility was marginally clean and the service provided was spotty at best. In ten months, only one or two of the bills were correct; they have very disfunctional billing department in Houston. Mom required little assistance until a month before she died and then the facility hit her...

Posted by by Macavoy B at Insider Pages on October 04, 2010. Brought to you by Insider Pages.

A Blessing!

Average Rating

100

My parents have been at Hearthstone since October 2008. I never thought this would work in the beginning due my parents being so reluctant to move from their home (which they absolutely could not stay anymore). This place has been the biggest blessing to us! My parents are well taken care of, they are entertained, they are fed good nutritious food, and most of all they are loved! The staff is...

Posted by by L. P at Insider Pages on May 12, 2009. Brought to you by Insider Pages.

Amenities Galore, Customized Care Plans, Short Term Stays Available, Pets Welcome, Choice of Accommodations, Lic # 30053, Lic # 030053, Lic #030053, Short Term Stays, Lic #'S 030394, Customized Care Plants, Lic #'S 030394 030138 030053 30346 10113, Lic 030138, Short-Term Stays, Lic 30346, Lic 30053, Lic 10113

Posted on April 29, 2015. Brought to you by merchantcircle.