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Help us make it rightIt is our goal at Hawthorne Chevrolet to make sure that all of our customers are Completely Satisfied! Shop our New or Pre-Owned inventory, pre-qual for your next vehicle or schedule your next service appointment with our experts technicians. If you feel more comfortable speaking to our team over the phone give us a call at (877) 558-6544 or contact us via e-mail.
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Certified Service offers auto repair & car maintenance service on your brakes & tires, windshield replacement, oil changes & more for your car, truck or SUV
Hawthorne Chevrolet provided all the services of a traditional full service Chevrolet dealership to the families of Hawthorne, Passaic, Bergen NJ and the surrounding areas since 1927, always treating each customer like a member of our family. With decades of service and smiles, the Hawthorne Chevrolet family is proud to present the largest inventory of new cars in the Tri-state area.Why...
Buying or leasing a car can be a stressful experience for consumers. And I feel it is my duty as a consumer to warn others when I have had a horrific experience or whenever I encounter crooks. I hope this review helps you make a better purchasing decision, because we all work hard for our money, and I would not want you to fall into the same trap I did when I tried to lease a car at Hawthorne Chevrolet in New Jersey. I can assure you, this is not a place to negotiate if you are looking for an honest salesmen who offers and sticks to a fair price. (see below)
I spent 2 weeks working on a deal with Gary Monnecka. Each day we spoke and each day he forget what we agreed to on the previous day. It's as if he had amnesia from one day to the next, as he attempted to change his offer throughout the entire process. The day finally arrived where I supplied Gary with all the necessary paperwork. Gary processed and vetted all the paperwork, got his affairs in order and then submitted to me in writing an approved deal that I felt was fair. I was then instructed to provide a deposit and to call my insurance company. I gave Gary the deposit to hold the cars and provided the insurance ID card and binder. The only task left to do was to sign paperwork and pick up both cars.
BUT then, Gary started making accusations, that I misunderstood the deal, that he couldn't apply some of the discounts he had promised. He began to play games after he had taken a deposit and told me the deal and all the paperwork was approved. He began his scam by raising one of the lease prices, justifying his decision with reasons we never agreed to and reasons that were never disclosed to me.
I then spoke with Jeffrey Mays who is the general manager, pleaded my case and was told to be patient while he reviewed the information from Gary that I provided to Jeffrey in writing. Seven hours later, and only after I reached out via email, I received a response from Jeffrey. Jeffrey had decided to increase the price on both leases, again justifying the increase with reasons I had never agreed to. Apparently, to cover his backside, Gary had told his boss lies about what we agreed upon as an approved deal. I suspect Gary approved a deal he was not supposed to offer customers and his boss tried to correct Gary's mistake at my expense.
Gary is a shady character and his boss Jeffrey is a disgrace to the profession. Jeffrey should not be a general manager who handles customers and obviously tried to correct a mistake his employee made. To side with an employee over a customer that has written proof of an approved deal, vetted paperwork and whom provided a deposit is absurd.
It's not only that they raised the prices after I had an approved deal, put a deposit down, and had my insurance company supply documentation, it's how much of my time they wasted. If they see no value in your time and are willing to string you along for as long as it takes to get what they want, then where is the trust? Even the slightest amount of honesty and trust is vital when conducting business. So again, please heed my warning or else you will lose countless hours being scammed by unprofessional car salesmen.
I saw their ad online. The lease deal was $98 @mnt, $0 down, $0 security deposit. When I got there, their offer for the same car increased to $241 @month. Almost three times of their online deal... Such an unreliable dealership!
This is my 3rd transaction with Hawthorne Chevrolet. I wanted to buy a compact car and because American car manufacturers are not going to make small cars anymore we decided to buy a Sonic. Our...
So many car dealers play games to get you to buy a car. In the case of Hawthorne Chevrolet I would say they landed on the top of my list of car dealers that not only lied over and over again but...
they have zero ethics and cheat people. I was told that they will make the first payment for the lease as a buyer incentive. But when I finally paid up the lease, I had to pay all payments. GM...
This is my 3rd car as a loyal customer with Hawthorne Chevrolet (HC) Within LESS than 24hrs of purchasing my used Chevy Trail Blazer (which was serviced by HC for the life of the vehicle) my...
Horrible and dishonest dealer don't purchase your vehicle from here. They tamper with their google review. My comments continue to get deleted. They use deceitful advertising to bring customers...
Automobile - Dealers
Hawthorne Chevrolet is a Chevrolet dealership located at 1180 Goffle Rd. You can find GM parts, Chevy repair services, and new and used vehicles at this Hawthorne auto dealer.
Payment Options: Cash, Visa, Master Card, American Express, Personal Checks, Financing
Our Chevy conversion vans can make your vacation a treat or assist you in your daily needs with comfort and style
A Superior Car Buying Experience Complete With Family Values.
Hawthorne Chevrolet provided all the services of a traditional full service Chevrolet dealership to the families of Hawthorne, Passaic, Bergen NJ and the surrounding areas since 1927, always treating each customer like a member of our family. With decades of service and smiles, the Hawthorne Chevrolet family is proud to present the...
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