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205 S Lamar St Dallas TX 75202
(214) 655-7082
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(800) 231-2222

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Status: Open

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Traveling with Greyhound? Make sure you check-in with us on Foursquare!

Founded in 1914, Greyhound Lines, Inc. is the largest provider of intercity bus transportation, serving more than 3,800 destinations with 13,000 daily departures across North America. It has become an American icon, providing safe, enjoyable and affordable travel to nearly 25 million
passengers each year. The Greyhound running dog is one of the most-recognized brands in the world.*

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Reviewed Business
Reviewer Name
Jimmy Boney
Review Date
May 20, 2008
Average Rating

Don't leave the driving to Greyhound!

After a 4 day horrible experience, lost luggage, stolen wallet, and a week of frustrating dealings with Greyhound, I'm putting out a Call to Action against Greyhound. Please read below for more information:

It's time Greyhound was held accountable, so I'm putting this action together to get everyone who has ever had trouble with Greyhound's bus system to call and complain about their operating procedures, lack of customer service, amount of lost baggage, and anything else you can think of that you, or anyone you may know, want to address with Greyhound Lines, Inc.

Action Dates: June 23 through 27, 2008
Action Time: 8:00 am to 5:00 pm Central Standard Time (so adjust the times for your time zone.)

I believe if you can post this information in your Blog, on Message Boards, on Forums, or email it to your friends. If everyone then calls, sends letters, creates picket lines outside your local Greyhound station, faxes Greyhound and Laidlaw on June 23 through the 27th, perhaps they will understand just how unhappy everyone is with their bus service. Also, please consider finding and taking another bus service. If you know of a bus service, please list it so others can learn about them. I've listed one below, after all the other information.

Unpublished location of Greyhound's Corporate Offices:
Greyhound Lines, Inc.
Criag Lentzsch, CEO
15110 Dallas Pkwy
Dallas, TX 75248-4635

Do NOT call the listed phone numbers for Greyhound (214-849-8218 is given but only reaches a voice system and it's almost impossible to reach a live person on the 800-231-2222 official Greyhound number.), instead reach a live person by calling any of these unpublished numbers:

Operator with Executive Office: 214-849-8219
Bryan: 214-849-8217
Ursala: 214-849-8215
Safety Dept: 214-849-8214
Claudette: 214-849-8213
Jennell: 214-849-8211

These are the numbers that I was able to reach people, however, you can try to reach other live people by dialing 214-849-82XX (put any number in for the XX)

The Parent Company (the company that owns Greyhound) for Greyhound is:
Laidlaw Inc.
55 Shulman Boulevard, Suite 400
Naperville, IL 60563
Phone: 630-848-3000
Fax: 630-579-6438

Other Bus Services:
Trailways services some areas, so please see this website to see if they service the areas you are traveling:

Another great website to find bus services:

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Other reviews from the web (23) view all

Average Rating

This review is for Greyhound Lines, Inc. - the head office is in Dallas, Texas.I had items shipped across country from Toronto, ON to BC, all the packages were well within their dimension and weight limits. They repacked all of my personal items into different boxes, disorganized everything and threw out the $60 …

I traveled Greyhound last week. I will never go greyhound again. I was on the same bus the whole trip but yet when I got to my destination my luggage was not there. To me someone other than me was allowed to take my bag. Also the last two…

Business description (2)


Provides bus transportation to most cities across the United States.

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