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Help us make it rightIt's JULY 2015 and is literally 90* inside my house and these guys are a$$ hats.
#1. Grant's misdiagnosed the problem
(Had a second opinion from Mid-State who used equipment to test each part)
#2. Grant's ordered expensive parts based on their bad diagnoses
#3. They DEMANDED money upfront (CASH)
#4. Then left job, THE part was not completely installed. Job site left messy.
#5....
Terrible! New $4000. unit still not working properly after only 6 months. They no showed yesterday for a service call after I waited all day because they couldn't give a time. Plus was going to charge $85. to come see what the problem was. They just installed the unit 6 mos ago.
I had ahs I live about 45 miles from grants. They came out put some r22 in. And left the tech. Was nice and intelligent. But it goes down hill from here. After 36 hours of waiting to hear back from grant I called him to which he replied "I'm too busy I'll do it later" and hung up. I called back 10 times just to make sure I heard right. No answer just picked up the call then ended it. 2 days...
No show for the repair appointment, and no answer any of the several times I tried to call their office. Ended up canceling the service request with them through my home warranty and scheduling another company. That's a ridiculous waste of time and now even longer than my AC is not working. Don't bother with them.
My experience was OUTSTANDING. The Technicians were extremely knowledgeable and had a friendly atmosphere. If needed I will be calling them.
Grant's Heating Cooling & Electrical Contracting can be found at Antioch Rd 8505. The following is offered: Air Conditioning. The entry is present with us since Sep 7, 2010 and was last updated on Nov 12, 2013. In Hopkinsville there are 12 other Air Conditioning. An overview can be found here.
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