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Good Hope Animal Hospital

Address
6108 Carlisle Pike, Suite 114-120 Mechanicsburg PA 17050
Phone
(717) 766-5535
goodhopeanimalhospital.com
Average Rating
4.5
Total Reviews
(27)
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Fax
(717) 766-6299

Business Hours

Status: Closed

Sunday
10:00am-2:00pm
Monday
9:00am-7:30pm
Tuesday
9:00am-7:30pm
Wednesday
9:00am-7:30pm
Thursday
9:00am-7:30pm
Friday
9:00am-6:30pm
Saturday
9:00am-12:30pm

Payment Methods

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Finance Plan

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Where Little Paws Meet Trusted Hands

Good Hope Animal Hospital in Mechanicsburg, PA is a full service animal hospital for dogs, cats, and pocket pets such as ferrets, rabbits, and small rodents. We are committed to providing the best possible veterinary care throughout the life of your pet. Our services and facilities are designed to assist in routine preventative care for young, healthy pets; early detection and treatment of disease as your pet ages; and complete medical and surgical care as necessary during his or her lifetime. We understand the special role your pet plays in your family and are dedicated to becoming your partner in your pet's health care. We treat your pet as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education. Our entire healthcare team is committed to providing personal attention to the unique concerns of each individual pet owner.

What the community has to say about Good Hope Animal Hospital

Information about this business (8)

Full Service Veterinary Medical & Surgical Facility

Good Hope Animal Hospital is your Award-Winning West Shore veterinary clinic. Our veterinarians provide full-service care for dogs, cats and pocket pets. Located on the Carlisle Pike in Mechanicsburg, we're also nearby and easy to get to...

Good Hope Animal Hospital is a full service veterinary practice in Mechanicsburg, PA, providing medical and surgical care for dogs, cats, and pocket pets.

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Reviews of this business (30) view all

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Overall review sentiment

Score
80%

Top 3 sentiment words

hope
Count
4
Score
100%
care
Count
4
Score
100%
work
Count
2
Score
100%

Overall review sentiment

Score
80%

Rating distribution

5 stars
22
4 stars
1
3 stars
0
2 stars
0
1 star
4
No rating
3
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YellowBot member reviews (4) view all

YellowBot User
Reviewed Business
Good Hope Animal Hospital
Reviewer Name
Christi Hadden
Review Date
January 04, 2014
Average Rating
5

Great vet practice

Dr. Jennifer Todd is the best vet that has treated our cat and our dog. She is kind, knowledgable, and personable. We will be back to Good Hope for the duration!

Is this review... ?
YellowBot User
Reviewed Business
Good Hope Animal Hospital
Reviewer Name
cindy
Review Date
December 08, 2013
Average Rating
1

Breach of Protocol

I am glad I read Dan R.'s review. I too, was described as difficult. The fact that I have been described as being difficult by Dr. Heidecker is something he has put in writing. He has been passing along his opinion of me to other veterinarians/specialists. I came upon this information when I went to a specialist he referred me to. Much to my shock and disbelief Dr. Heidecker put on the referral form that I can be difficult. He also included (to the above specialist) a letter from another veterinarian that was personal and confidential. I have all copies of all of this information so it cannot be disputed. My husband and I have been very cordial and yes, asked a lot of questions about the care of our dog. I do not appreciate nor do I deserve Dr. Heidecker trying to ruin my reputation. He has never once discussed any problem with me. This kind of backlash(for what reason, I don't know) is unethical and unprofessional. I would not recommend Dr. Heidecker or this veterinary practice to anyone.

Is this review... ?
YellowBot User
Reviewed Business
Good Hope Animal Hospital
Reviewer Name
ghah
Review Date
July 11, 2013
Average Rating
5

In response to danr46

Dan,

I’m so glad that you and I had a chance to speak about your experience with us here at Good Hope Animal Hospital. Obviously, you felt frustrated – enough so that you wrote this review without delay; well before you and I had an opportunity to talk and straighten things out. But I do understand. We all have moments when we just need to be heard. While I regret that we hadn’t spoken before you wrote your review, I am satisfied knowing that we’ve addressed your concerns.

As we are a full service medical and surgical facility, we handle emergency situations when they arise. Unfortunately, that means that we have to occasionally inconvenience our other clients. Although this doesn’t happen very often (we work hard to prevent it), it did happen during the evening you came in for your visit with us. As you pointed out, that event resulted in a delay for some of our appointments that evening, including yours. I do apologize for this. If you had happened to come in at any other time, I can assure you that you would have had a very different experience. Normally our doctors run on time and clients only wait in the reception area for a few minutes. Nonetheless, I’m sorry for the way things worked out.

I’m also pleased that we had an opportunity to discuss your concerns over our fees. Aside from being upfront about our regular exam fee (which is competitive with exam fees charged by other veterinary clinics in the area), we do strive to give our clients treatment and medication options whenever possible. And we try to make sure that our clients understand the costs of those options. Ultimately, our goal is to give our patients the very best care we can give them, while also considering the needs (financial or otherwise) of our clients. It can be a balancing act at times, but we always try to collaborate with our clients to find solutions that are most suitable for them as well as their pets.

I’m proud, too, of the fact that our fees are pretty well middle-of-the-road. We couldn’t afford to hire and keep the best vets and support staff, or purchase and maintain the latest equipment if we charged the least. On the other hand, we want to keep our services as affordable as possible, so we don’t charge premium prices either. So, instead of taking a position on one end of the price spectrum or the other, our goal has always been to provide the best overall value. Naturally, this approach means we won’t be a perfect fit for everybody.

Once again, I’d like to reiterate that I’m sorry you were less than satisfied with your visit. I’m happy we had a chance to talk about it, and whether or not you choose to see us again, I sincerely wish you the best.

- Dr. Robert Heidecker

Is this review... ?
YellowBot User
Reviewed Business
Good Hope Animal Hospital
Reviewer Name
danr46
Review Date
July 05, 2013
Average Rating
1

Be prepared...

................to wait. Don't expect to be seen at your appointment time. Don't even expect to be seen within 30 minutes of your appointment time. Don't expect the vet to spend more than a few minutes with you before rushing on. They are always behind. Don't expect to be told how much services or medication will cost. Expect expensive surprises at checkout. Don't expect there to be anything that comes close to management or even decent customer service.

I had an issue with how much something was going to cost because the vet that saw my pet never told me. There was no office manager available, no one cared, the owner was there and refused to talk to me because...........you guessed it, he's one of the vets and he was 3 appointments behind. Expect that they will recommend surgery or other expensive options. These people only care about their bottom line. They have no understanding of what customer service is. If you voice your opinion or ask to speak with anyone, prepare to be called difficult and get an attitude from the office staff. I would recommend anyone that doesn't want to overpay or spend a lot of time waiting steer clear of this place.

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Other reviews from the web (26) view all

Average Rating
80

First time customer at Good Hope Animal Hospital. I read some nice reviews about this practice, so thought I would give them a try since I was looking for a practice closer to home and with more personalized care from what I was acustomed to. My canine has a mass on her left hind knee, so first appt was a checkup and the second visit bloodwork prior to her upcoming surgery.

I have found...

We have been clients of GHAH for a good 14 years with our 2 dogs, we have always paid our bills on time and in full. We never complained before about waiting, costs etc. We just lost both dogs in 4 days, they offered FREE FOOTPRINTS. They…

Business description (3) view all

Good Hope Animal Hospital is your Award-Winning West Shore veterinary clinic. Our veterinarians provide full-service care for dogs, cats and pocket pets. Located on the Carlisle Pike in Mechanicsburg, we're also nearby and easy to get to. Since 1987, our vets have been committed to nurturing meaningful lifetime relationships with our clients and their pets. We diagnose and treat existing...

Good Hope Animal Hospital is a full service veterinary practice in Mechanicsburg, PA, providing medical and surgical care for dogs, cats, and pocket pets.Since 1987, our veterinarians have been committed to nurturing meaningful lifetime relationships with our clients and their pets. We diagnose and treat existing problems, but more importantly, we focus on preventative care so your pet can lead...

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