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Spent over $15000.00 at this store in HDTV equipment, etc. I asked for professional installation. They charged me to connect and configure a surround-system -- they sent a sales person who knew less than me. He didn't connect it correctly, didn't bother to wrap-up wires, or even program the remote (all of which I asked for) -- but did make a point of trying to sell me more equipment. I ended up just installing everything myself.
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