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A class act
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Hours
24 Hours A Day;24 Hours 7 DaysStatus: Open
Phone Number
tel: (602) 275-1515
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Member Reviews
Great Representation
I am a Goettl customer. Have been for 30 years.
During the past week my current 3 year old Goettl was not performing up to spec's. Because of this I had the occasion to interact with Dam Brumlow on several separate dates. Let me preface my comments by saying I am not generally one to write letters or make phone calls expressing either my dissatisfaction with or approval of how I was dealt with by those individuals representing the businesses providing me with necessary professional services.
In this case however, I feel I simply cannot refrain from comment. Dan Brumlows' conduct was exemplary in every way. The basic things, such as appearance, mannerisms, professional conduct and an 'in command, reassuring presence' all come easily to him. Such skills are at the heart of what constitutes good customer relations. It is not easy to project cool, calm and collected in 110 degree heat. All the more difficult when your customer has been living, perhaps for a day or more in such heat and the 'real patient' is a big metal box that cannot tell you where it hurts.
In Dan Brumlow you have in my opinion, an outstanding asset capable of doing many things to promote the interests of, and enhance profitability at your company. His bottom line potential if utilized correctly is considerable. If it was my decision to make, here is how I would use such an asset.
Not everyone no matter what their level of experience or time on the job is capable of taking what they encounter in the field, internalizing it, condensing it down to a few sentences that can be taught quickly to others to help them become more adept at dealing with the wide variety of exigent circumstances arising moment to moment in the field. Therefore I would make sure a large portion of his time is spent training other technicians hands on by example. Also in classroom settings or seminars. Mr. Brumlow is valuable both for his technical skill and knowledge as well as for his customer relations instincts. A real breath of fresh air in an increasingly stale industry.
Clearly Dan possesses both custodial and creative talent. He can teach what is sound official company methodology developed over time by others, what I call custodial talent, and this is important, but he can also act in an original proactive fashion, what I call creative talent, responding to the ever changing fluid conditions of operating in the field, developing or modifying methods and policy and effectively teaching those things to field reps or managers to the betterment of company productivity and bottom line profitability.
I retired years ago from a career in corporate America, I needed more family time, but if I still had similar responsibilities today for directing national marketing and sales and allocating management personnel and resources, Dan Brumlow is the type of person I would have brought in, and moved up quickly. He is a keeper. I would take pains to keep him off any competitors payroll, and secure on my payroll. His compensation package should be increased accordingly and regularly.
Glen A Fina
Goettl customer
During the past week my current 3 year old Goettl was not performing up to spec's. Because of this I had the occasion to interact with Dam Brumlow on several separate dates. Let me preface my comments by saying I am not generally one to write letters or make phone calls expressing either my dissatisfaction with or approval of how I was dealt with by those individuals representing the businesses providing me with necessary professional services.
In this case however, I feel I simply cannot refrain from comment. Dan Brumlows' conduct was exemplary in every way. The basic things, such as appearance, mannerisms, professional conduct and an 'in command, reassuring presence' all come easily to him. Such skills are at the heart of what constitutes good customer relations. It is not easy to project cool, calm and collected in 110 degree heat. All the more difficult when your customer has been living, perhaps for a day or more in such heat and the 'real patient' is a big metal box that cannot tell you where it hurts.
In Dan Brumlow you have in my opinion, an outstanding asset capable of doing many things to promote the interests of, and enhance profitability at your company. His bottom line potential if utilized correctly is considerable. If it was my decision to make, here is how I would use such an asset.
Not everyone no matter what their level of experience or time on the job is capable of taking what they encounter in the field, internalizing it, condensing it down to a few sentences that can be taught quickly to others to help them become more adept at dealing with the wide variety of exigent circumstances arising moment to moment in the field. Therefore I would make sure a large portion of his time is spent training other technicians hands on by example. Also in classroom settings or seminars. Mr. Brumlow is valuable both for his technical skill and knowledge as well as for his customer relations instincts. A real breath of fresh air in an increasingly stale industry.
Clearly Dan possesses both custodial and creative talent. He can teach what is sound official company methodology developed over time by others, what I call custodial talent, and this is important, but he can also act in an original proactive fashion, what I call creative talent, responding to the ever changing fluid conditions of operating in the field, developing or modifying methods and policy and effectively teaching those things to field reps or managers to the betterment of company productivity and bottom line profitability.
I retired years ago from a career in corporate America, I needed more family time, but if I still had similar responsibilities today for directing national marketing and sales and allocating management personnel and resources, Dan Brumlow is the type of person I would have brought in, and moved up quickly. He is a keeper. I would take pains to keep him off any competitors payroll, and secure on my payroll. His compensation package should be increased accordingly and regularly.
Glen A Fina
Goettl customer
Impressive Service!
It was memorial day weekend, and it was Sunday a little before noon. The guy from Goettl, named AJ, was here by a 1 o'clock. He ordered the part and got it fixed the next day. We really couldn't have asked for more polite, courteous or responsive service. I'd recommend Goettl Air Conditioning to anyone!
Lisa B.
Lisa B.
Information from the business
Other Reviews from the web
Amazing Representation by Goettl
brought to you by
Citysearch
I am a Goettl customer. Have been for 30 years.
During the past week my current 3 year old Goettl was not performing up to spec's. Because of this I had the occasion to interact with Dam Brumlow on several separate dates. Let me preface my comments by saying I am not generally one to write letters or make phone calls expressing either my dissatisfaction with or approval of how I was dealt... more
During the past week my current 3 year old Goettl was not performing up to spec's. Because of this I had the occasion to interact with Dam Brumlow on several separate dates. Let me preface my comments by saying I am not generally one to write letters or make phone calls expressing either my dissatisfaction with or approval of how I was dealt... more
The best
brought to you by
Citysearch
When my air went out Goettl sent Rolland Saxton to help. The repairs required much involvement and proved time consuming but he worked very efficiently and got my unit working in tip-top condition.
Pros
+ fast and efficient, worry free
Pros
+ fast and efficient, worry free
Above and Beyond...
brought to you by
Citysearch
When the gentleman from Goettl came, he was so down to earth and knowledgeable about the product, the functions and energy efficiency. We didn’t even know there was so much to learn about air conditioning. We didn’t have any intention of buying a unit, and the service man was very understanding. He helped us get in touch with the right people and fill out an application. He called and got...
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