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Fortney Eyecare Associates

37673 5 Mile Road & Newburgh Road Livonia MI 48154
(734) 464-4441
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(734) 464-4479

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Status: Open


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Information about this business (4)

Description175571attr:contact lenselasikphysicians & surgeons optometrists

For over 50 years, Fortney Eyecare Associates has been providing quality prescription eyewear in Southeast Michigan. As a privately owned and operated business, Fortney Eyecare takes a personal interest in bringing the best in eye care products and services to you at an affordable price.

For over 50 years, Fortney Eyecare Associates (FEA) has been providing quality prescription eyewear in Southeast Michigan. As a privately-owned and operated business, Fortney Eyecare takes a personal interest in bringing the best in eye care products and services to you at an affordable price.

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Reviewed Business
Fortney Eyecare Associates
Reviewer Name
Review Date
February 05, 2009
Average Rating

Good doctor poor customer service 2/4/09

I visited Fortney Eyecare for the first time 2/4/09. I had assistance from the office manager at the Livonia location in finding a nice pair of glasses. The glasses she suggested would look nice in were marked at $115.00. Well that made me like the glasses even more and I did look cute in them. When she saw the price she immediately said oh no this is incorrect. She then ran to do a price check. I got angry because it is their responsibility to keep accurate inventory of the store and because I saw the glasses at $115 I should get them at that price. Her excuse is that people switch tags not accusing me of course and that the actual price should be $250.00. I said well you are the one that suggested these so ofcourse I didn't switch it. If I were at target the price would have stood as displayed. I was unhappy but purchased the glasses anyway. I proceeded to contact the General Manager Pam at the Westland store and she wasn't any better. He response to me was they have this problem all the time and because her associate caught the price before processing the order then she followed proper protocal. I was appalled! She said they do not follow the retail store procedure because they are not a retail store and that she was sorry. She said she will contact the higher ups to see if they can get a better tag system in place, one where the tags can't be removed. She then went on to say its hard economic times. What does that have to do with my complaint? I have a huge network and I will never go back there again and will pass this on to everyone I know. I should have stayed with Roland Optical in Southfield.

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Other reviews from the web (2)

Average Rating

This was my first time at any Fortney Eye and I must say I was quite pleased. From the time I talked in until I left I get welcomed and treated well. The doctor was friendly and the lady...

Average Rating

I would not recommend this place at all for eye care. The glasses are not correct. I know a few people that have got them from here and then can't wear them and they are out the money. The employees here are rude. You will be told that you will get your glasses in 7 to 10 days and it will be about 6 weeks and you still will not hear from them.
DON'T GO HERE. They paint a GREAT picture to get...

Business description (4) view all

Fortney Eyecare Associates can be found at 5 Mile Rd 37673. The following is offered: Doctors & Clinics. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Livonia there are 133 other Doctors & Clinics. An overview can be found here.

Fortney Eyecare, a leading optometric practice in Southeast Michigan, provides quality eye examinations, dress and safety prescription glasses and contact lenses. Specializes in administering Industrial Safety Eyewear programs. Clients include General Motors, Chrysler, Lear, Delphi, American Axle and Detroit Diesel

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