Status: Closed
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Help us make it right30+ Years - Southern California's Leading Provider For Flooring We have been serving Southern California’s Residential and Commercial Flooring needs since 1977. With locations in Laguna Hills, Long Beach, Costa Mesa and Los Alamitos we are able to provide services throughout southern California while still maintaining a personal design experience to fit each customers needs.
Hardwood Flooring, Wood Refinishing, Custom Carpet installation, Custom Tile Work, Custom Showers, Granite Counter Tops, Custom Back Splash work Laminate Flooring, and any Product that is available in the market place. Also Any molding work (base, crown trim). Any commercial Floor applications. We can do work from Apartment complexes to the most extensive custom built home!
In reply to your wonderful praise of Kyle et al.... regarding our "calamity" of a job.
If you continue to post Defamatory remarks on this or any other review site I will have no other option than to post ALL of the photographs and Legal papers relating to our so called professional work, that was undertaken by a bunch of incompetent and unqualified day laborers "employed" by Finshing Touch!
This case was settled, although after many sneaky and underhand tries to get us to remove any negative posts from different websites. We had considered it closed but if you like we can reraise the Titanic with evidence.....Let sleeping dogs lie and we will do the same........
My entire family are loyal customers of the Finishing Touch. As a family business, Kyle and Donovan were raised to provide the very best service and prices. In our repeated dealings with the Finishing Touch, I found the quality of workmanship and management to be unbeatable. They are decent, caring people, who truly care about their customers and their reputation.
Some knucklehead, illiterate woman is scrawling nasty reviews about the Finishing Touch on every site, using a variety of names thinking that she will fool the public.
Does she expect anyone to believe her when a business gets top reviews from all its customers, except her? I am surprised that an obvious “consumer of mental health services” patient is allowed access to a computer. The actual flooring she is referring to is the vinyl tile hallways, which she mops daily. On one site, she posted a photo of herself and her husband. Daddy, please give Mommy some attention, to lower her “frustration level” and put an end to her incoherent, “frustrated” reviews.
9/25/08 we had Porcelain tiles in our Kitchen, Dining Room & Hallways installed. A few months later we noted that several tiles had hollow sound upon tapping on them, some grouting came off and a tile completely lifted. Called the company July 14 and informed them of the situation they said someone would be out to assess the problem on July 16 between 2-3 p.m. No one showed up so we called the store and were told that they would call us back. No one called back but on July 24 the same tile installer just showed up on our doorstep. He said he was going to look at the tiles. He started to remove approx. 26 tiles then told us he had to go to the store to get the new tiles and would be back. He left leaving a mess of broken blades, grouting, cement and very sharp broken tiles. He did not return and we didn’t get any courtesy phone call. We called the store and were told that the tiles were not in stock so we would have to wait for them. We requested that the existing unbroken tiles get replaced so that we can at least walk around in a safe environment. We were told that the tile man would be there the next day. He did not show up so I called him and he stated that he didn’t have any intention of coming until the new tiles arrive. Then I went to the store to see why there’s a lack of communication between their tile man and them. They called him and asked him to go to our home ASAP. About an hour later he arrived with 3 helpers and proceeded to remove all the old thin set and self leveling cement. Then he said they would be back the next day at 8 am. with some self leveling cement. I called him around 9:10 am for he’s late. He arrived and poured cement on the uneven surface then he left and said that he would be back tomorrow between 8-9 a.m. I called the store and explained the situation and said tomorrow is the last day I can take unpaid day off from work as I have already taken 3 so the job needs to be completed tomorrow (July 31). They said they will call the installer. They called back 4 hours later and said they told the tile installer that the job must be finished tomorrow. July 31 Friday, the tile man was late again. I had to call him at 9:20 a.m. to remind him. Didn’t get here till 9:45 a.m. Started to chip away at self-leveling cement & lay all 24 tiles which were not aligning & noticed that some tiles are lower than others creating an uneven surface to the floor. They did not use a spirit level at all to check the tiles alignment. Mysteriously they were short by two tiles so we agreed to lay two broken tiles at the entrance to the closet. They left at 1.50 p.m. I called the store and advised them that the tiles were worse than before with misaligned tiles and uneven surface. Kyle, the store representative told me that when the new tiles arrive he will personally come and do a walk through and make sure everything is corrected and will be perfect even if he has to send in another tile crew. This should have been done in the first place instead of sending the same Tile Man who improperly installed the tiles at the beginning. Secondly, Finishing Touch should have made sure that they had our tiles (Monaco Crema) on stock before sending the Tile Man to rip out 24 tiles. The store can’t tell us when the shipment of the new tiles would be in. So in the mean time we have to contend with this type of living condition which doesn’t help my wife who has been trying to recuperate from a physical and medical disability. There’s dust all around which I cleaned. When the thin set dries, I still have to remove the dried up mess of thin set left by the workers on top of the tiles. This is a total nightmare! To make matters worse, I lost 4 days worth of work at my job plus commission pay.
Please stay away from Finishing Touch Incorporated
Stay away from this place. Spent thousands of dollars on flooring using Finishing Touch as a Contractor. Their Sub-Contractor did a sub-standard job. After a few months, the flooring started lifting off and some grouting had already come off. Called Finishing Touch Contractor and scheduled a time to assess the sub-standard work that they have done. The Contractor NEVER showed up. It is obvious that Finishing Touch Incorporated has total disregard for their customers; and it's undeniable that they don't care about their reputation in the community their in.
With the downturn of the economy and having only one income coming, there's no money left to have our flooring redone. So, we are stuck with this nightmarish situation.
To the public, PLEASE STAY AWAY FROM FINISHING TOUCH INCORPORATED.
Excelent work. Repair after a plumbing job. Fortunately I had a box of the wood that they installed years ago. Was not given a price by Josh, probably my fault. Did think the final price was a bit...
Just finished tiling my floors. Josh was great. Personally brought me samples. Gave me fair pricing. Ordered and picked up on time. What else could you ask for? I've been looking around for...
Went to Finishing Touch Flooring after seeing thier reviews and high ratings on Yelp. The reviews were very accurate. The customer service and follow through are superb!! Ask for Frank!!
This is the second time I've used The Finishing Touch - and like the first - their customer service, product quality, and installation was superb. I just installed over a thousand square feet of...
Great prices and excellent service! New carpet installed in 24 hours. Frank took very good care of me. I highly recommend FTF.
Our expert staff is ready and willing to install your purchase at your residential or commercial location, with the high level of efficiency that you should come to expect from qualified professionals like us. We have the integrity and dedication to accomplish our job correctly, the first time we set out to do it.
The Finishing Touch is a flooring store located in the Oak Center off Katella Avenue. It offers carpet as well as vinyl, laminate, ceramic and hardwood flooring. Finishing Touch will install your purchase at residential and commercial locations. Friendly, attentive flooring experts are on hand to assist customers with their flooring concerns. The store carries major brands such as Stainmaster,...
30+ Years - Southern California's Leading Provider For Flooring We have been serving Southern California’s Residential and Commercial Flooring needs since 1977. With locations in Laguna Hills, Long Beach, Costa Mesa and Los Alamitos we are able to provide services throughout southern California while still maintaining a personal design experience to fit each customers needs.
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