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Member Reviews
Good things come to those who wait!
We've been in the market for a new kitchen floor for the past 6 mo. and we finally found a place that truelly cares about their customers!
I sent my wife alone to the store and she cant stop talking about how much more she knows about flooring than me now! The sales staff were all very helpful considering we both went on numerous occasions but the young man that finally handled our decision was prompt, polite, and even saved me 400$! I have to say if you get a chance or need a floor go to Fashion Floors in Austin Tx. You wont be dissappointed!
I sent my wife alone to the store and she cant stop talking about how much more she knows about flooring than me now! The sales staff were all very helpful considering we both went on numerous occasions but the young man that finally handled our decision was prompt, polite, and even saved me 400$! I have to say if you get a chance or need a floor go to Fashion Floors in Austin Tx. You wont be dissappointed!
Nice Before the Sale
The salesperson sang the product's praises, bragging about the advanced protective covering on the wood flooring. She said that our dog might make a "few minor scratches". A few weeks later, the floor was ruined with deep scratches. When I confronted the management, they were rude and unhelpful. The salesperson swore that she tried to talk us out of buying the flooring. When I called later on an unrelated failure of the same product, they hung up on me. Later, they told the Better Business Bureau that they would lake care of the second problem, but never did so. We're not the kind of people who find fault with everything. We have remodeled extensively in the past few years and would gladly recommend all of the other contractors we used.
Other Reviews from the web
Nicest people to deal with!
brought to you by
Citysearch
I recently completed a year long remodel in which everything in the house was replaced. I can say without a doubt that the staff at Fashion Floors were the nicest, most competent people that I dealt with during the entire remodel. They were patient and had great suggestions for my carpet, tile, and wood flooring. Any time I had a question or concern, they immediately responded - not just...
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Incompetent installers and salespeople, but don't blame Forbo
brought to you by
Citysearch
We loved the Forbo Marmolium product from the Netherlands. It's beautiful and earth friendly. Sadly, we chose a dealer that was incompetent and unable to install it correctly. This product comes in 7' wide sections, and is supposed to be seamlessly joined in a procedure called "welding". No heat or torches are used, as it's a chemical process.
Fashion Floors had no idea of the proper... more
Fashion Floors had no idea of the proper... more
Avoid
brought to you by
Citysearch
As they say, it's the service AFTER the sale that counts. I had a problem with some carpeting that Fashion Floors had installed. After my initial calls I was passed off to a salesman who offered to sell me new carpet at a $200 discount. Store management did not speak with nor contact me again. When I tried to set an appt to meet with the owner to discuss my concerns, he was incredibly rude...
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