Status: Closed
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BBB Processing
7-06-2012 web BBB case received by BBB
7-09-2012 mdw BBB case reviewed by BBB
7-09-2012 Otto Email send acknowledgement to consumer
7-09-2012 Otto notify business of dispute
7-06-2012 WEB BBB RECEIVE BUSINESS RESPONES :
System worked properly for over 1- year and had no problems.
The 1- year warranty ended on 3-31-2012. Excel made 4 stops to check out problem. Customer had low head drainage. Also detected that dirt and/ or debris was getting in the valves. Flushed valves 3 times. Excel landscaping has no control of the water source. Also, Excel Landscaping did not manufacture valves. Finally got tired of him calling personal cell phone. He’d had no patience. We were in the middle of a drought with temperatures between 90 and 100 degrees. We had 40 service calls a day coming in. his system was running, all that was wrong he had a wet spot by 2 heads. We were a week out on service and irrigation service call require a lot of trouble shooting which can result in hours or days to resolve. Appointments run over constantly. Customer system was repaired before we got this letter.
Excel clearly doesn't care about the customer once they install your irrigation system. I had them install mine last spring and it worked well. However, I've had nothing but problems with sprinkler heads leaking and valves malfunctioning since I turned the system on. After calling them at least five times for the first leak they did come out and fix it. Having said that, the system was still under warranty and they charged me $140.00 to change 3 heads when in fact only one was leaking! So there's obviously integrity issues with this company as well, especially Chris who is supposed to be the boss. I now have 2 more heads leaking and have called many times, even talked to Chris twice, that was last week when he assured me that they would be out to fix my issues last week. That was 10 days ago and now they won't return my calls to come out and fix the issues. I would NEVER recommend this company to anyone. STAY FAR, FAR AWAY!
The absolute best landscaping company in summit county if not the whole state of Ohio. Kenny and Chris are the best. If you want quality work at a resonable price...Excel is the way to go.
Landscape Contractors
Systems, Waterfalls, Residential, Outdoor Lighting, Commercial, Walkways, Service & Repairs, Retaining Walls, Rain Bird, Pond's, Patios, Over 28 Years Experience, Lawn Irrigation Systems, Landscape Construction, Industrial, Installation, Install of Drainage Systems, Hunter, Hba, Full Time Certified Service Technicians, Free Estimates, Fountain's, Custom Stone Work, Brick or Stone Driveways,...
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