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Erlanger Pet Resort & Day Spa

Address
3404 Dixie Hwy Erlanger KY 41018
Phone
(859) 727-3940
erlangerpetresort.com
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Average Rating
4.5
Total Reviews
(64)
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Information about this business (5)

Www.eriangerpetresort.comveterinary hospital

Erlanger Pet Resort & Day Spa practices at 3404 Dixie Highway, Erlanger, KY 41018.

Veterinarians offer general and emergency pet care services. Some veterinarians offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Erlanger Pet Resort & Day Spa in Erlanger, KY, please call (859) 727-3940 for more information.

The Erlanger Pet Resort Facebook page is great place to look for pictures and videos of your pet during their stay with us, as well as updates on upcoming special events and new services.

Our canine guests enjoy amenities such as spacious suites, natural light from our skylights, and supervised outside playtime. Our feline guests enjoy cozy housing away from our canine guests, windows that...

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Reviews of this business (65) view all

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Overall review sentiment

Score
60%

Top 3 sentiment words

place
Count
3
Score
100%
is
Count
2
Score
100%
management
Count
2
Score
0%

Overall review sentiment

Score
60%

Rating distribution

5 stars
50
4 stars
4
3 stars
3
2 stars
1
1 star
6
No rating
1
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YellowBot member reviews (3) view all

YellowBot User
Reviewed Business
Erlanger Pet Resort & Day Spa
Reviewer Name
ChasEP
Review Date
September 15, 2011
Average Rating
1

Unprofessional/Rude Management

I will *never* take any pets to the Erlanger Pet Resort and Day Spa ever again. Long story short, although we take my dog to a different clinic, he has been up-to-date on all of his vaccinations. He has kidney problems so we have to take him every other month. We had an appointment for a grooming but Julie wouldn't let it happen because she felt like he needed additional shots (which he didn't...); it was just her opinion. While the groomer was telling me to "Go ahead and bring him back." because she felt like everything was fine, Julie (an "office manager") wouldn't let it happen. With shouts of "No! Wait." from the back room and shouting questions to me while she was on the phone, it was a horrible experience. Pets and their owners should NEVER be talked down to. No one should have to listen to an unqualified "office manager" shout questions from another room when the groomer and other Vets say the dog is perfectly fine and okay. I've never been in such a rude and unprofessional situation. The only way I'll ever recommend this place is if she leaves or is fired.

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YellowBot User
Reviewed Business
Erlanger Pet Resort & Day Spa
Reviewer Name
jeff
Review Date
February 23, 2009
Average Rating
5

Great place for our Pets!!

This is one great place! Is is so nice to find a facility that truly cares about my pet. With services like Day Care, boarding, grooming and training, why go anywhere else? This is the cleanest facility I have found in the area!

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YellowBot User
Reviewed Business
Erlanger Pet Resort & Day Spa
Reviewer Name
pat
Review Date
September 19, 2008
Average Rating
1

poor management attention to detail and attitude

Resort does not take caution in giving owner grooming instructions to the groomer. As result animals are stressed from being given agressive care and need follow action with another vet.
When addressed with resort owner the attitude is 'mistakes happen'.
Also misleading information is provided that the resort is working with their insurance company to compensate for other vet and then owner will not take calls.

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Other reviews from the web (62) view all

Average Rating
20

BEWARE! The care there is just fine, and it is clean. These are the only reasons for 1 star. They do not manage their business very well, nor have any concern for the consumer. We have boarded our...

Average Rating
100

Love this place. Cats and dog are always well taken care of and loved there

Business description (6) view all

Erlanger Pet Resort Day Spa is located at 3404 Dixie Hwy in Erlanger and has been in the business of Pets And Pet Supplies since 2006.

Erlanger Pet Resort & Day Spa can be found at Dixie Hwy 3404. The following is offered: Animal Services. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Erlanger there are 3 other Animal Services. An overview can be found here.

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