I used their service for six months. The cleaners only came on the day that we first agreed on once--there was always an excuse, someone called off or their kid was sick. Items were routinely skipped on the cleaning, trash wasn't always taken out. When interviewing for the position, they said they were pet friendly, but shut my cats up in a closet twice and closed the door to the room with...
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Posted by ekd7801
on April 21, 2009, (Edited July 27, 2008)
I interviewed companies before hiring Donna's House Cleaning Service. When I had complaints, which was 5 out of the 6 times they cleaned(?) for me, I never got to speak with Donna. She is not even professional enough to handle complaints or return phone calls. Kim is a wonderful sales person and very nice to talk to - seemed to be working to help each time (5 out of 6) I had...
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Posted by consumer1655
on April 21, 2009, (Edited April 05, 2008)
The service people arrived 1-2 hours late every time with different explanations as to why (e.g. traffic, "we're the only ones working today," or "i'm by myself today"). After finally arriving, the house was cleaned very well the first time. The second visit, part of the house was cleaned wonderfully while some areas were completely missed. My call was promptly returned, and someone was sent...
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Posted by rlts
on April 21, 2009, (Edited February 25, 2008)