Donna's Housecleaning Services

Average Rating

20

I used their service for six months. The cleaners only came on the day that we first agreed on once--there was always an excuse, someone called off or their kid was sick. Items were routinely skipped on the cleaning, trash wasn't always taken out. When interviewing for the position, they said they were pet friendly, but shut my cats up in a closet twice and closed the door to the room with...

Posted by ekd780111598b on July 26, 2008. Brought to you by rateitall.

Average Rating

20

I interviewed companies before hiring Donna's House Cleaning Service. When I had complaints, which was 5 out of the 6 times they cleaned(?) for me, I never got to speak with Donna. She is not even professional enough to handle complaints or return phone calls. Kim is a wonderful sales person and very nice to talk to - seemed to be working to help each time (5 out of 6) I had...

Posted by consumer165514 5efd on April 04, 2008. Brought to you by rateitall.

Average Rating

40

The service people arrived 1-2 hours late every time with different explanations as to why (e.g. traffic, "we're the only ones working today," or "i'm by myself today"). After finally arriving, the house was cleaned very well the first time. The second visit, part of the house was cleaned wonderfully while some areas were completely missed. My call was promptly returned, and someone was sent...

Posted by rlts1a1f4e on February 24, 2008. Brought to you by rateitall.

Average Rating

20

Poor service. They are unreliable. Will say they are coming and then don't show up. Inconsistent in their quality of cleaning due to their turn off in staff. When a problem arrived with damages to my belongings the owner refused to return my call after I called numerous times and talked with her office help. Used them for years but am very disappointed in the way they handled problems. I do not...

Posted by cathjohnson159 efa on January 28, 2008. Brought to you by rateitall.