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I give them 1 star, because they do know what they are doing BUT, their pricing is absurd, $1700 to mount a TV, and that did not include a TV, seemed pretty steep, so we didn't bite on that one, But we mistakenly thought we had to use them for monitoring, since they work with the builder here and had pre-installed part of the system, so in good faith we payed them up front for everything...
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