Derek's Auto Detail

Editorial review from Citysearch Citysearch

Groupon is hurting your business. I love a good deal, but the service you provide when a customer uses a Groupon is very disappointing. All windows were very streaky, plastic over speedometer was streaky,...

Posted by by by benr314352045 at Citysearch on August 03, 2012. Brought to you by openlist.

Really poor customer service

Average Rating

20

After purchasing a groupon and really struggling to get an appointment, I had to call them the morning of my appointment to reschedule due to a sick child at home. Their answer - they won't honor the full groupon because it's after the expiration date. Nice, so because my kid is sick, I can't get my deal? Based on this, and the other negative reviews that I have read, I cannot recommend this...

Posted by e d c on April 21, 2012. Brought to you by yellowpages.

Didn't honor Living Social Coupon

Average Rating

20

Using a Living Social deal, we called Derek's in Issaquah and confirmed we could extend the expiration date. My husband used his cert, no problem - and the job they did detailing was fine. I made an appointment for mine, went in today and was told we couldn't use the cert (paid $50 for $100 and was going to spend another $40 on top to get both the inside and outside done) - again, after...

Posted by bellevueuser on February 16, 2012. Brought to you by yellowpages.

Issaquah's Best Kept Detailing Secret

Average Rating

100

I drove from Kenmore to have our detail done!
I used a Groupon and found everything to be excellent with our service and the details. I made an appointment with Exar and he booked my F-250 truck for that same week. I was concerned that with a black truck they might not be able to keep the swirl marks out of it and remove the fine everyday scratches.... Exar assured me they were right for the...

Posted by 2flyfsh on November 17, 2011. Brought to you by yellowpages.

Derek - YOU'RE DOING IT WRONG

Average Rating

20

Derek, I really hope you read this because you're doing it wrong! You're supposed to use Groupon to EARN new customers not drive them away!!

I used a Groupon today for the #9 exterior detail which was supposed to include a hand wash, clay bar, polish, and wax. When I went to pickup my car, I noticed:

-Bumps in my paint when running my hand over it (using a clay bar correctly should remove...

Posted by SoC1ose on August 22, 2011. Brought to you by yellowpages.