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I went to this store on Black Friday and after standing in line for hours, and then digging through piles and piles of jeans strewn all over the store on the floor so that you could barely walk and basically battling this disorganized mayhem...My girlfriend and I purchased over $400 worth of jeans. The inventory was so hard to weed through, that we were told to go ahead and 'just buy whatever' and exchange it later....by more than one employee. By the way....on both occasions that I visited this store the music was blaring and it was very dusty/dirty....especially the dressing rooms. The manager, Mike, was the one who checked us out and he reiterated the exchange/return deadline of Jan 15. I personally bought 8 pairs of LA Idol jeans for $25 each. ALL L.A. Idol jeans in the store were $25. That includes kids, Misses, and Plus. I wasn't sure what size my girls were going to need and was assured that I could return or EXCHANGE any LA Idol jean for any LA Idol jean as long as I did so by January 15. Well, today , January 15, I tried to do that and the manager, Mike, who would not speak with me directly (as there was no manager in the store) and chose to hide behind his poor, sweet retail clerk, Jaz. He instructed not to honor the exchange and would only allow a return. It was explained that prices increased recently and they could no longer honor that policy!! I asked for his number, his manager's contact info, the names of the owner, etc. and was not given any info. Mind you, I'm only asking to exchange THREE pairs for different sizes......not brands.....seriously?? Is this what you call customer service? I am a small business owner and cant imagine treating my customers this way. If this is how you run a business, I won't be going back and will be sure to let everyone I know about my experience.
Very Disappointed! I tried posting this on their Facebook but they just kept deleting it with no response. We've been shopping at your store since you were at the last location and have told everyone how great it is. My sister lost everything she owns in a house fire last week. When she was asked where she wanted gift certificates from she said Decadence. The only pair of pants that were saved were LA Idols from your store that i have been desperately trying to get the smoke smell out bcuz she loved them so much! Sadly, today when I was using her gift certificate and trying to use another coupon I was given a hard time about the coupon and lied to that it was online only. Not wanting to argue as I am 8 1/2 months pregnant and tired of standing I just said forget it. I really hope you guys can fix this.
Luv the clothes i always want to buy everything!
I went to this store on Black Friday and after standing in line forhours, and then digging through piles and piles of jeans strewn allover the store on the floor so that you could barely walk andbasically battling this disorganized mayhem...My friend and Ipurchased over $400 worth of jeans. The inventory was so hard to weedthrough, that we were told to go ahead and 'just buy whatever'...
This store has AWFUL customer service. They do not care at all About making the customer happy and keeping them coming back. They do not stand behind their products and the manager treated his sales clerk so poorly. The sales floor is a mess with jeans strewn all about the floor and counters and displays are a disorganized hot mess. Save your time and money and go to a different local...
DECADENCE BOUTIQUE - LA IDOL JEANS & MISS ME JEANS RETAILER
Ymi, True Religion, Thick Stitching, Swarovski Crystal Flip Flops, Rhinestone, Miss Me Jeans, Miss Chic, Mesa, Machine Jeans, Mac, La Idol Jeans, La Idol, Juicy, Gilbert, Boutique, Az, Arizona, and So Much More!!
Decadence Boutique serves Mesa, AZ and is located in the 85209 ZIP code. Email us at email@example.com. Visit our website at www.decadenceboutique.net/. Decadence Boutique falls under the following categories: boutique items, boutiques, clothing & accessories, hats retail, sewing supplies & services.
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