Status: Closed
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Help us make it rightConnelly Billiards manufacturers quality billiard tables featuring the exclusive Rapid Rail, ICON cushions, imported from Europe's premier cushion manufacturer, and massive 2 inch Italian slate.
Connelly Billiards relocated to the Zocallo Plaza in Scottsdale where the best-of the best billiard tables, poker tables, shuffleboard, air hockey, foosball, lighting, and game room furnishings are showcased.
Our Service Department is Arizona's finest, offering professional service and experienced technicians to deliver, move, assemble, dismantle, re-rubber, or re-cover your billiard...
The first thing you need to know about this place is that only 1 person can schedule you for an appointment to have your table re-upholstered.
The first time I entered the store, this person was just leaving, but was kind enough to let me borrow a spool of sample cloth colors. I returned the next evening with my choice, only to be told that color was no longer available. I was then informed of the cloth they had on clearance for half off and they let me take the clearance cloth to make sure it looked ok. I decided I wanted it, but then was told that it was only half off if I bought the cloth ($50), but I would only get $25 off if I wanted them to do the re-upholstery. This is when I determined that they must sub-contract their service work.
So I called around and found another place to put the cloth on. I went in the store to buy the clearance cloth and couldn't get two words out with what seemed to be the owner. I started to explain what I've written here, but he cut me off and said, "Have a nice day sir." The amazing thing is when I first entered the store I was ready to pay the quoted price to get the low-end cloth upholstered by them. Instead, because of an inefficient business model, and un-informed employees, they essentially forced me to go elsewhere. They went from a sure $265 to nothing.
Arizona's #1 Service Department!Courteous and prompt Service. Moves, assemble, dismantle, re-cover, re-rubber. (602) 258-1988
Excellent customer service, knowledgeable staff and quality products! The new showroom is located at 15507 N. Scottsdale Rd., Ste. 160, Scottsdale, AZ 85254. (480) 419-2965
Connelly Billiards is under new ownership and management. The customer service is excellent and the staff is courteous and knowledgeable.
The new location showcases a variety of quality billiard tables, poker tables, shuffleboard, air hockey, foosball, and game room furniture.
We purchased a slot machine and the service was excellent!
I ordered 2 spectator chairs on 27 Oct to be received in 2 to 3 weeks. It's December and no chairs and not one call from the store. Terrible customer service...No customer service. Don't pay for stuff ahead of time...they have my $1,000 and I may never see my chairs. I'll make my weekly call as they didn't call to let me know what is going on after my last call and a promise the chairs...
The first thing you need to know about this place is that only 1 person can schedule you for an appointment to have your table re-upholstered.
The first time I entered the store, this person was just leaving, but was kind enough to let me borrow a spool of sample cloth colors. I returned the next evening with my choice, only to be told that color was no longer available. I was then informed of the cloth they had on clearance for half off and they let me take the clearance cloth to make sure it looked ok. I decided I wanted it, but then was told that it was only half off if I bought the...
Billiard Tables, Statewide Service, Inside & Out Everything for Your Home, Buy Factory Direct
Premier, Brunswick
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