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Connelly Billiards

21001 N Tatum Blvd
Phoenix, AZ 85050

(480) 419-2965
shopdesertridge.com
2.5 star rating based on 6 reviews

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Connelly Billiards

Terrible Customer Service

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The first thing you need to know about this place is that only 1 person can schedule you for an appointment to have your table re-upholstered.

The first time I entered the store, this person was just leaving, but was kind enough to let me borrow a spool of sample cloth colors. I returned the next evening with my choice, only to be told that color was no longer available. I was then informed of the cloth they had on clearance for half off and they let me take the clearance cloth to make sure it looked ok. I decided I wanted it, but then was told that it was only half off if I bought the cloth ($50), but I would only get $25 off if I wanted them to do the re-upholstery. This is when I determined that they must sub-contract their service work.

So I called around and found another place to put the cloth on. I went in the store to buy the clearance cloth and couldn't get two words out with what seemed to be the owner. I started to explain what I've written here, but he cut me off and said, "Have a nice day sir." The amazing thing is when I first entered the store I was ready to pay the quoted price to get the low-end cloth upholstered by them. Instead, because of an inefficient business model, and un-informed employees, they essentially forced me to go elsewhere. They went from a sure $265 to nothing.

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Terrible Customer Service

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The first thing you need to know about this place is that only 1 person can schedule you for an appointment to have your table re-upholstered.

The first time I entered the store, this person was just leaving, but was kind enough to let me borrow a spool of sample cloth colors. I returned the next evening with my choice, only to be told that color was no longer available. I was then informed of... more

Holy cow these guys are expensive!

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EASILY the most expensive place to buy a pool table in town. I shopped around and almost everybody else was 20-30% lower. They didn't seem too interested in me either, I was in work clothes and I don't think I looked like a buyer. I found a better table elsewhere for less.

Connelly by Jerame P. at InsiderPages

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This is a great pool shop, they have everything under the sun! The prices are a bit high, but the quality of goods is better then your average pool shop. They offer some of the finer pool equipment.

PROS: Great Goods
CONS: Pricy
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