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City Pet Ctr

504 S Haven St
Baltimore, MD 21224
(410) 732-0226
3.5 star rating based on 25 reviews

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City Pet Ctr

BEWARE - Never going back

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We used this kennel over Christmas 2008. When I picked my dog up, he was lethargic, but it wasn't until we got home and and he wouldn't jump out of the car that I noticed all the problems he had. There was a deep wound on his hind knee oozing puss, he was dehydrated and had a fever. We picked him up in the evening, the next morning we took him to the vet. They immediately checked him in and kept him overnight for 2 nights. He had lost weight and was very sick. They ended up having to drain all 4 of his legs, which were full of infection. The total vet bill was $1300.00. The owner refused to take any responsibility, did not refund any of her service charge, and did not assist in the medical bills. Rather than being apologetic, she tried to blame us for "a pre-existing condition" despite the fact that he was in her care for 9 days. "Poor" is not nearly harsh enough to describe the service there.

And as a side note, he had stayed there for 2 nights a few weeks before so that we could "test it out" while I was away for business. He seemed fine, but I had asked them to groom him (nd called while away to discuss the best time to groom him) and they never did. I was not charged for a service or anything, but he really needed his ears cleaned, so I was frustrated. If it wasn't so close to the Christmas holiday, with all the kennels booked, they probably would have lost my business right then and there.
Posted by Amanda on April 10, 2009
City Pet Ctr

Not a place for "concerned" pet owners

Review Rating
This is not the place if you are genuinely concerned about the welfare of your pet. The owner - Kim has a real issue with having to answer concerned owners questions. She doesn't like repeating herself. I inquired about a sore I saw on my dog when I picked him up, and was told by Kim that I was being too picky and pushy.

Oftentimes, Kim's teenage daughter, and other teenage hires, seem to manage the place in the afternoon.
Posted by trenessa on December 01, 2008

Other Reviews from the web

Jury is still out...

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brought to you by

Citysearch

I'm still not sure about this kennel after boarding my dog for 2 days/nights. I brought him in on a Friday at 4:00 and it was literally like a zoo in there. I asked to go back to the kennel with some young girl (with her belly hanging out of her shirt and wearing very short shorts) to say goodbye to my dog and ensure that he was given the kennel I asked for. He was placed in a smaller... more
Posted by Bonkers4boxers on July 20, 2009

OMG MY DOG LOVES CITY PET CENTER

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I have been taking my dog to city pet center for 2 weeks now and she absolutely loves it there. I have never seen her get so excited to go anywhere until we started going to daycare. Wow she really loves it and is tired when i pick her up in the evening. Its a great place and she gets a free bath with her daycare package which is a big plus for me.

Pros

+ affordable-clean-my dog is tired... more
Posted by ilovealldogs on June 14, 2009

will NEVER return

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I left my dogs there in the same kennel for a week. They had urine on them and were filthy when they were picked up. When I called the owner was EXTREMELY rude saying that it was my dog's fault and how dare I accuse her kennel of being dirty. Well, its dirty when your dogs come home in urine. She said my dogs "peed all the time." I doubt they were taken out the allotted times they say. I... more
Posted by cantondogowner on May 11, 2009
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