Status: Closed
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3/28/13
I tried to get lunch at the China Garden in Germantown Hills today (POOR SERVICE). I ordered an egg drop and wonton combo soup and did so verbally and by pointing to it on the menu. The young man put the order in but when it was finishing I noticed they had made fried wonton and a side of soup. I apologized if it was confusing and asked for what I wanted. They were great and reordered. After 5 minutes I was needing to go and asked for a refund and again apologized. The kid at the counter started to get snippy and we began to exchange opinions. He said I ordered it wrong and that I could remember that manners go a long way. This is after I apologized twice for his mistake. I then asked for my refund and endured his constant verbal attack. The owner? never got involved because he did not understand any of the situation and there was a serious language barrier. The kid threw the refund at me on the counter and demanded I leave. I never tried the food but as long as that disrespectful yound man is there - they will recieve no business from my, my family, and hopefully my friends who read this. When I was around 18 I was taught respect and did not argue with customers where I was employed.
Terrible customer service for a small business. I ordered sweet and sour chicken and various other items but they neglected to add the sweet spur sauce. When I called they said they would add it...
Decided to give China Garden another try. Significant improvement over the original visit. Fast and friendly service. Food is tasty. Had the Hot and Sour soup...excellent on a cold day like...
When this restaurant first opened, I thought the food was terrible. I read the review from Frank C. and judging from the date of 04/05/2013, I believe that was when I said the food was...
Good people and good food. Have been visiting the place for over 2 years. Can't beat it for the money and how fast it is prepared.
Not a bad joint! Didn't see any kittens around so I felt pretty good with going in. Then when I got in and didn't see a fountain machine I knew this was a real Chinese joint. Overall, pretty tasty.
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