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Joe from Carroll Electric failed to perform the job for me and lied to me and the home warranty company. I ended up replacing an old but working A/C unit and I am still without A/C after a week because of the electrical problem he failed to diagnose. He's a nice guy, but he is incompetent and sketchy. Joe was hired because an A/C tech said there was no power to the unit. He checked the power and the breakers and said everything was working, and the problem was in the A/C unit itself, which he couldn't fix. He showed me that there was power to the compressor, so I asked about power to the indoor unit, and he repeated that everything looked fine and the problem was in the electronic control between the A/C unit and the compressor. The A/C techs I hired to replace the unit found that the grounding inside the house was bad because of a broken wire--the exact problem I'd hired Joe to diagnose and fix--and when they spoke directly to him, he began to insist that he had been hired to look at the electrical system outside the house and insisted on being paid again to look inside the house, even though the home warranty company has no record of this and I specifically asked him about power inside. Now I have to pay somebody else to come fix the problem, I have to pay the A/C company to come back out, and by the time this is done, I will have been without A/C for two weeks. Do not deal with this company.
Carroll Electric serves Austin, TX and is located in the 78758 ZIP code. Carroll Electric falls under the following categories: contractors - electrical, contractors electric.
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