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Capital Dispatch Inc

Address
903 Noble St Philadelphia PA 19123
Phone
(215) 235-2200
capital-dispatch.taxi.philadelphiapa.tel
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Average Rating
2.5
Total Reviews
(9)
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(907) 780-6027

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Information about this business (1)

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Overall review sentiment

Score
66%

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Score
100%

Overall review sentiment

Score
66%

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YellowBot member reviews (1)

YellowBot User
Reviewed Business
Capital Dispatch Inc
Reviewer Name
Jpop237
Review Date
October 15, 2011
Average Rating
1

Do not use!

Avoid using this cab company at all costs. If you must use them, ALWAYS get a receipt or, at the least, remember your cab's number. I thought I remembered mine, but I was mistaken. I often ride cabs in Philadelphia and usually pay in cash so the driver doesn't give a receipt (which, in retrospect, they should ALWAYS do). This was my complete downfall. I left my wallet in the back, noticed it 30 seconds after the cab sped away, tried to run him down, but failed. So, I called their dispatch immediately. Without a receipt or the cab number, the best they can do is issue a text to all drivers (who, by the way, are always talking on their cell phones). A text? Are you kidding me? What happened to CB radios? "Cab at 7th & South. Please stop. Lost wallet in back seat". I wish it was that efficient. I called back every 30 minutes to check in. During my last call, (1.5 hours later) I asked what the dispatcher was texting to the drivers and he said "Lost Wallet. Please call dispatcher if found." When I tried to tell him it would be prudent to include where I was picked up and dropped off at, he continued to talk over me. Literally, I couldn't get one word in. He just kept talking over me, and over me, and over me. I can't stress enough how much he kept talking over me. So, I loudly asked him to please stop talking and click, he hung up on me. GREAT customer service; NOT! I called back to speak with a supervisor. She was most helpful and took down my pick up and drop off location, but that was 1.5 hours after I was dropped off. God knows where my wallet went.

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Other reviews from the web (8) view all

NEVER USE - RUDEST DISPATCH SERVICE

Average Rating
20

I called them on 3/25 to order a cab service. The rep asked me for my address which I gave to him. He then asked me a question which I could not understand; I think it was ""where is this street located"". I asked to repeat the question. He repeated the question but I still could not understand so I said: ""I am sorry - could you repeat the question."" The guy got irritated with me and hung up the phone. I called back 5 times and he would either put me on hold and then disconnect or just not pick up the line. I find this type of rudeness to the customer beyond any belief whatsoever...

Avoid Using at ALL COST!

Average Rating
20

Avoid using this cab company at all costs. If you must use them, ALWAYS get a receipt or, at the least, remember your cab's number. I thought I remembered mine, but I was mistaken. I often ride cabs in Philadelphia and usually pay in cash so the driver doesn't give a receipt (which, in retrospect, they should ALWAYS do). This was my complete downfall. I left my wallet in the back, noticed it 30 seconds after the cab sped away, tried to run him down, but failed. So, I called their dispatch immediately. Without a receipt or the cab number, the best they can do is issue a text to all drivers...

Business description (1)

Taxi Service, Local & Long Distance, Corporate Accounts Welcome, City Wide, Air Conditioned Cabs

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