Invite a friend!

Capeway Cleaners

Address
61 Cohasset Ave Buzzards Bay MA 02532
Phone
(508) 759-3548
capewaycleaners.com
Average Rating
3.5
Total Reviews
(5)
Leave a review with:
  1. 1 Star
  2. 2 Stars
  3. 3 Stars
  4. 4 Stars
  5. 5 Stars
Get Directions

Share on
Share

Contact Us

Email the business

Fax
(239) 540-4768

Business Hours

Status: Closed

Sunday
Closed
Monday
7:30am-5:30pm
Tuesday
7:30am-5:30pm
Wednesday
7:30am-5:30pm
Thursday
7:30am-5:30pm
Friday
7:30am-5:30pm
Saturday
8:00am-2:00pm

Additional Info

YellowBot Recommends

Motto Brothers Landscaping

  • PO Box 32 East Wareham, MA 02538
  • (508) 295-5690

View Profile

ASA Janitorial Solutions

  • 22 Woodridge Rd Sandwich, MA 02563
  • (774) 327-2972

View Profile

Submit a correction

Know more about this business than we do? Cool! Please submit any corrections or missing details you may have.

Help us make it right

What the community has to say about Capeway Cleaners

Information about this business (2)

Largest Full-Service Dry Cleaner on Cape Cod w/8 Convenient Locations

Family owned and locally operated, Capeway Cleaners is your neighborhood choice for the best and largest drycleaner on the Cape! We are a full-Service Dry Cleaner offering VIP Express Service and Automatic Rewards for ALL our valued customers. Expert tailor on premises for all your alteration needs. 8 CONVENIENT LOCATIONS! BUZZARDS BAY: 508-759-3548 61 Cohasset Avenue (Our Main Plant)...

Add Photo or Video
User Photos & Videos

Be the first YellowBot user to add photos or videos of Capeway Cleaners

Reviews of this business (6) view all

Share a review

Overall review sentiment

Score
%

Top 3 sentiment words

Overall review sentiment

Score
%

Rating distribution

5 stars
3
4 stars
0
3 stars
0
2 stars
0
1 star
2
No rating
1
See more reputation details

YellowBot member reviews (1)

YellowBot User
Reviewed Business
Capeway Cleaners
Reviewer Name
Woody Cardoza
Review Date
May 15, 2011
Average Rating
1

Stay away

Cape-Way Cleaners DESTROYED 2 very expensive leather coats of mine. I gave them 2 opportunities to fix the problem. One, they took the coats to try and stretch them back into shape, didn't work. Two, they sent them to companies that NEVER saw me in these coats. The owner, Rick Pigeon insulted me with an offer of 75 dollars for compensation for DAMAGES DONE- I paid 1,100 dollars for those coats a few years ago and took very, very good care of them. While in court, Mr Pigeon offered me 100 dollars for DAMAGES DONE, I declined. While in front of a court officer I showed pictures of me in the coats { they fit me great } and then I put the coats on in front of the court officer. The coats came several inches above my waist and the sleeves were half way up my forearms. I proved my case beyond any doubt. The ruling went in favor of the defendant, twice. I couldn't believe it.It helps to have court officers as your golfing buddies. STAY AWAY FROM CAPE WAY CLEANERS OR YOU WILL REGRET IT. (Edited May 16, 2011)

Business Response

This customer brought two, 20-year old leather jackets to be professionally cleaned. We use two very reputable, independent leather-cleaning companies. One jacket was sent to each company. The customer claimed both companies had shrunk his jackets. Both companies reviewed the jackets. Neither jacket appeared to have shrunk (linings were not hanging below bottoms of jackets or cuffs, no puckering of zipper or seam areas, etc.) In recognition of the sentimental value of the jackets to the customer, both companies refunded the cleaning cost and offered a generous courtesy compensation. The customer refused both courtesy offers, insisting payment in excess of what he actually paid 20 years ago. Each company, at their own expense, sent the jackets for analysis. One was sent to the International Textile Analysis Laboratory where the finding was "The skins are not damaged and there is no evidence of any improper cleaning process". The second jacket was sent to the National Center for Garment Analysis where the finding was "There is no evidence to indicate that the dimensions of this jacket have changed. Therefore, based on the above findings, it is our opinion that it has not shrunk. Furthermore, the overall condition of this jacket is directly related to its age as well as improper maintenance and storage conditions." The customer was not happy with the individual professional findings and took us to court. During court mediation the customer again refused courtesy compensation. We went before the magistrate where the customer produced a very old photograph of himself wearing one of the jackets in question to demonstrate that it did, at one time, fit. We supplied the magistrate with both analysis documents. The magistrate ruled in favor of Capeway Cleaners. Unhappy with the courts finding, the customer filed a motion to reconsider. A second magistrate dismissed that motion, ruling again in favor of Capeway Cleaners. According to the American National Standard Fair Claims Guide for Consumer Textile Products, the life expectancy of a leather jacket is five years, however, we recognized the sentimental value to the customer, hence the reason for our numerous attempts at courtesy compensation. We stand by our work and our reputation and truly wish we could have come to a more reasonable resolution.

Owner replied on July 30, 2012

Is this review... ?

Other reviews from the web (5) view all

Thanks for your input and patronage!

Average Rating
100

Since they closed I've been going to their Buzzards Bay location. The manager there is wonderful! She's so on top of things! It may be a few more minutes drive than Cedarville, but well worth the trip. I did try the one in Pine Hills but their prices were much higher and I didn't feel taken care of. I like the atmosphere and banter when I walk in to Buzzards Bay. The service is great and the...

Business description (1)

Main Plant

© 2007-2014 Solfo, Inc. – All rights reserved

Data by Localeze