Buy Buy Baby covers the gamut of baby-related shopping needs, from nursery must-haves to strollers, toys, furniture, formula, and clothes. The store includes a separate space for breast-feeding.
It is very difficult to get help from staff. They are around but they do everything they can to avoid helping. A staff won't look for my item even though I was told that item is in the store over the phone.
Also, after purchasing micralite toro, a different staff told me how my stroller is inferior to bugaboo or uppababy. Thanks for bursting my bubble.
When unpacking a stroller at home, I realized that this was a used item (probably a return item). I called the manager of the store and requested that a new stroller is being delivered to me (and the used one picked up), but the manager refused and hung up on me without even saying good-bye.
Cons
- Customer service, quality of goods
Posted by Concorde66
on April 21, 2009, (Edited January 21, 2008)
While it's true that buy buy baby has almost anything anyone could need or want, it's just that they don't really seem to want you to spend your money there. As soon as I realized I might need help with something, the staff members were too visibly irritated to bother. When inquiring about a $2000 furniture order, I became engaged in a three-day long session of phone tag. I turned in my...
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Posted by bellakatz
on April 21, 2009, (Edited January 06, 2008)