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Stove pipe for wood buying stove they installed came crashing down 15 months later. Fortunately no one was hurt. Black Swan didn't stand behind their work and charged me to replace and reinstall the pipe. This time they said it was installed more securely, but it should have been done right in the first place!! And they should take responsibility.
I actually called to try to discuss this with them but the call was not returned. And this is after more than $5,000 of business, plus a referral.
I purchsed a stove from them and needed additional service done so I contacted the owner who said he would get back to me with a quote. After several days I called back - he was "unavailable" and left messeges for a week, everyday, looking for an update. I had to spend time and effort to locate another business to assist when it should not have been necessary.It has been 2 months since and...
At Black Swan, we know our growth is due to the fact that we have the best customers around. Those that shop with us know that we will back the products that we sell, and we will treat our customers as if they were a neighbor or friend.
We purchase product based off of its quality and value. We research products and their backgrounds thoroughly before we bring them into our product line. We...
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