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We bought a pellet stove from them in 2008 and had no problems. About a month ago the stove had problems and I called them to see if I can get a service...
We purchased a top of the line pellet stove from Black Swan in 2012. Within months the auto ignition and other automated features stopped working which is clearly on the stove manufacturer. We made an appointment with Black Swan for necessary repairs under warranty. Scheduling service was not easy as we were told to call back another day ... to speak to the employee who schedules appointments!...
At Black Swan, we know our growth is due to the fact that we have the best customers around. Those that shop with us know that we will back the products that we sell, and we will treat our customers as if they were a neighbor or friend.
We purchase product based off of its quality and value. We research products and their backgrounds thoroughly before we bring them into our product line. We...
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