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If it were possible to give less than one star I would.
Checking in was smooth and friendly, clearly a different person than the person that was at checkout. When returning the Avis rental we were 4 minutes past the 24hr period for the one day rental charge and therefore charged an additional day. After unsuccessful attempts to reason with the agent(Sherry) who was unwilling to apply logic and unwilling to compromise on charging the additional day, she happily informed me that I couldn't keep the car for the second day because she had closed the contract. We had decided to skip lunch in attempt to get the car returned, but now with over 4 hrs to kill before our flight and wanted to go into town to get lunch and not only we were informed that we couldn’t use the car, but that I had to give her the keys or she would report the car stolen.
I called Avis 800 customer service by phone and was told that this should not be a issue and that “yes, of course you can keep the car, you paid for it”. According to Sherry, she doesn’t have to answer to Avis because her “Daddy” owns the franchise and demanded the keys. When I read some of the previous reviews on this site, I’m sure that they did not encounter Sherry..
I’m trying to say that this is beyond poor customer service and bad business...Avis should be ashamed to have their name on her shirt.
Provides top brand vehicle rentals for business or leisure while striving to earn customer loyalty.
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