Status: Closed
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Help us make it rightOffers tree care needs including pruning, planting, care, removal and stump grinding.
Keith and his staff are expert and professional in every way. From the first phone call to make an appointment to Keith's on-site evaluation and Vincent's fertilization of my trees -- their service couldn't have been any better. Keith definitely ""knows his stuff"" when it comes to trees, taking the time to explain his assessment and recommendations for my trees. He showed a genuine interest in their care and for me as a new customer.
They were unprepared and didn't do what I asked them. When confronted they made excuses instead of trying to figure out how to make it right. Seems like some people have had positive experiences, but I will definitely use a different company in the future.
I used Austin Tree Experts last year to trim some shooters off the live oaks on my property. The arborist that came out (Michah) was young and personable. He submitted an estimate of around $200 for the shooters and said that someone wouldn't be able to come out and two the work for another two weeks. Two weeks later, a group of Mexican workers showed up and proceeded to chop shooters of the trees without paining the wounds. They also ripped some very nice decorative ivy off the oak in the back yard without asking.
I called them again this year because of the terrible reviews I read on...
While trimming my neighbors cedar, they used the red oak on my property which grows next to and above the cedar as an anchor. Within a day of the their work, the trunk broke at the base and fell into the cedar tree. They claimed they did not use the branch to rope down limbs. They claimed mold, the weather, anything to avoid responsibility. Very nice gentlemen and seemed knowledgeable but may have made some major mistakes.
I have been saving for a big tree trimming job and after reading the previous reviews, went w/ Austin Tree Experts. They came in about $300 less than I expected and did truly an amazing job. I did have them come back out the next day for a few 'odds and ends'...no problem, they showed up and had it done w/in an hour. Micah was my contact person. I will have these guys come out every year now to 'touch up' and keep my crepe myrtles in shape.
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