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I'm an Apple Fan, I've been using their products professionally for 25+ years. I've also had great experiences with Apple Stores as well. Even this store in Bridgewater has been good, until today. My four year old 17" MacPro laptop battery has started to swell. Did a little research and discovered that this a known issue. How Apple has resolved this has been inconsistent though. I've read about folks getting replacement batteries for free, and some have been not so lucky. Unfortunately I fall into the latter category.
Now if what happened today was just about having to replace the battery, I don't think I would be writing this. But today was different. Today I was helped by the irritatingly chipper Ben at the "genius" bar. And it's not just that "chipper" demeanor that bugged me, it was his condescending tone, and tough s@!t attitude he had regarding the issue. When I asked about a minimally used four year old battery starting to expand, he cheerfully replied that he's seen even three year old battery fail. I asked if Apple would replace the defective battery, he again cheerfully replied no and my only option was to purchase a new one. I relented and said I'll pay for a new one. He then cheerfully said that he would check and a few minutes later he returned empty handed.
He said they didn't have any and that I could order one on-line, and when I asked if he could just order it for me and have it shipped to my home, he again responded in that cheerful tone, he couldn't and that I would need to do this myself. I wasn't happy, and as I packed up my laptop and turned to walk away, I said to him that this was a very disappointing visit, and instead of an empathetic apology, this condescending prick fires back that they can't be responsible for carrying batteries for such "old" machines.
Really, four years for a $3500 laptop is old? It may not be state-of-the-art, but it sure shouldn't be considered obsolete.
Hopefully the other folks are better in this store. One could say maybe old Ben was just having a bad day, but I'm a pretty good judge of people, this fella has got douche in his DNA. He's probably brilliant at diagnosing mac issues, and maybe at fixing them, but his aspergeresque personally should keep him chained to the back room.
I will continue to use Apple products, I've been using them to long to change now. I will also most likely give the Bridgewater store another try, but if Ben is the only guy there, I may need to go to the Apple store in Short Hills.
I am on my 4th IPhone. I keep getting a new one every 2 years. I made an appointment online to speak to someone in the Bridgewater Apple Store which is on the main level of the Bridgewater...
Hi All, This is to say big thanks and appreciate the way "RANSO" Manager at apple store spoke with me. I went to bridge water apple store 2 days back, for fixing my iphone 6 screen. But for some...
Staff who seems to know what they're doing. But the store is always crowded and very hectic. Stopped in at 4:30 on a Tuesday afternoon. But a two hour wait to look at one small issue with my...
I love Apple Store
1 star
Apple Store is located at 400 Commons Way Bdgwtr Twp, Somerville, NJ. This business specializes in Computer Stores.
Apple Store is located at 400 Commons Way # 225, Bridgewater, NJ..
Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.
Apple stores, catering to students, home users, and professionals, stock computers and accessories, including digital cameras, camcorders and the entire iPod family. Mac specialists demonstrate products, and Genius Bars provide onsite tech help.
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