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Help us make it rightLocated in Shreveport, Louisiana LA, the Dog and Cat Clinic and Laser Center provides vet care for dogs and cats Our veterinarians and team members ae committed to your pet's health Veterinary services for the animals of Caddo Parish Laser surgery available
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Phone Call Required for Admittance After Midnight
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I brought my cat in on 3/12/13 because she had a seziure they ran her blood work and told me that she was dehydrated and wanted to keep her over night for at least $100 more than the $330.00 I already owed. I said no and took her home. My regular vet saw her on 3/15/13 and told me she was not dehydrated and that she had to rerun her blood work because it didn't make sense and saw that the Animal Emergency Clinic had ran my cats blood work as a dog. I called the clinic and ask for a refund only on the blood work $139.00 since they made a mistake. The clinic told me that the blood work wasn't much different and so they wouldn't refund me and that I could bring my cat back in to rerun her blood. I said no thanks that I would not stress my cat back out because they had made a mistake. I left several messages for the owner Dr. Welch and finally spoke with him on 3/18/13. He said that he called the blood machine company and they apparently said the test results wouldn't be much different between the species. I told him I found this odd since my regular vet thought the results were weird and had to reran them. She found an infection in her liver than the canine results did not show and also my cat wasn't dehydrated. Glad I didn't leave her over night to stress her even more. He told me that he would call my vet and if she said that the results were different he would refund me my $. Weeks later I have never heard from anyone from the emergency clinic.
I feel that I was lied to and treated like I don't have a brain. Two different species here. I would not let my doctor run my blood as a chimpanzee and diagnose me with something even though science says our DNA is 96% the same. I do not feel like I would go back to them so i pray my cats never get sick after my vets regular hours.
Front office staff is very rude. Seem unconcerned for your pet's welfare during a stressful time, and only concerned about HOW you will pay UP FRONT before you even see a vet. Once you see the vet, you are given a list of tests and treatments that are overly priced and most are not necessary. [ex: Benedryl = $40] Forget about asking questions, because the vet will talk over you very loudly and...
The rating does not pertain to the staff. They definitely get five stars. The entire staff was wonderful. They understand how distressing a sick or injured pet is for the pet owner. They helped me get through the situation.
There is only one problem I found and it's a big one. Even if your pet is extremely ill, you still have to pick it up before 7:30 am and take them to your vet or somewhere...
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Phone Call Required for Admittance After Midnight
Animal Emergency Clinic Of Shreveport-Bossier Inc is a Animal Hospital facility at 2421 Line Avenue in Shreveport, LA.
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