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The rock shopping centeranimal emergency clinicat the north end of office depot andintersection of governors drive (us 431) & memorial parkway (us 231)of north alabama inc.weeknightswaiting to serve youweeknights 6 pm-8 am(governors dr.) & memorial(next to office depot & rock church)6 pm friday to 8 am monday6 pm fridays to 8 am mondayand rock churchat the corner of us hwy 431at the corner of...
Open All Night and open all day Sat. & Sun. Emergencies Only..
* Climate Controlled Boarding
* Emergency Services
* Emergency Veterinary Services Only
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Open All Night and open all day Sat. & Sun. Emergencies Only.
I would never bring a pet back to this clinic. The desk clear performed triage. I understand the need for triage, but at least it could be performed by a tech who actually asks some questions and relays information to the vet. We waited well over an hour to see the vet. I ended up having to leave the dog for the night and then had to come pick him up at 7:00 in the morning because they close at 8:00. I had to then take to a regular vet who immediately referred us to the Vet Regional Referral Hospital in Decatur. My dog ultimately did not survive his ordeal and I will always wonder whether that hour waiting could have meant the difference in my sweet boy living or dying. If i ever have an emergency with an animal in the future, we will go immediately to Decatur where they are caring and well prepared for taking care of your animals needs.
On Saturday, Feb. 12th, 2011, I took my Jack Russell Terrier to this clinic. Daphne acted lethargic and would not eat. I had noticed this the night before but it was worse Saturday morning so I knew to get treatment even if it would be at emergency prices. I took her to Animal Emergency Clinic of North Alabama in Huntsville and we went to an exam room after initial paperwork. I was shown paperwork that initial exam fee is $78 and would have to be paid that day. I signed it and said no problem. Dr. Lee came in and looked at Daphne, feeling her. He asked about her diet and I said no change, I feed her Purina One, no table scraps or anything. He said she probably has pancreatitis from some fatty food. I said I don't know how because she doesn't get that. He said we'll do xray and blood tests. I approved those with initials on the paper and waited. A blood test confirmed that pancreatic enzyme levels were high. But I told the tech there must be another reason because she had not had a change in her diet. My words were ignored and they wrote up what it would cost to keep her less than 48 hours until my vet would be open to care for her. My bill was around $1200, which included an xray. I was told when I picked her up early Monday morning that they didn't do the xray after they saw the blood test results and refunded that $139 dollars to me. Being as I am NOT a vet, I did not know that foreign objects should also be ruled out as a cause for pancreatitis. Trauma can also be a cause. Daphne died a week later because they had not xrayed and therefore did not see the foreign object in her stomach and intestines that was pressing on the pancreas also. Their negligence or incompetence or a combination of the two cost me her life. Forget the money, which I have to say was outrageous, I would have given my truck keys to them if they had asked for it. I just wanted my dog to be well. But if you don't look for the underlying cause, how can you treat it? They just all assumed it was due to her diet, and I kept telling them it couldn't be. They said they would do an xray, even charged me for it, but then they didn't. That's what killed her, their negligence to be sure they knew the cause.
My poor cat was attacked by a dog and couldn't move his back legs. I rushed him to Animal Emergency Clinic of North Alabama, crying all the way there. I went in told the receptionist what was going on and she took me into a room. She told me to fill out the top portion of a form, and then I waited and waited and waited. Finally a tech came in checked his temp and heartbeat and said he was in severe shock. Then she told me the vet would be in in a minute. I waited some more. Finally he came in looked at my cat told me he could do an xray to see if his back was broken, since he wasn't responding to pain on his back legs. He said his chance of survival was less than 20%. I believe in God though and know it means nothing what a vet might think could happen, so I was willing to do everything to try to save him. The tech took my cat back to warm him up and then brought back a form stating what the costs would be for care. It would be $1500-$1700 for all the care. I told them ok I wanted them to do it. I asked them what my payment options were and they stated I had to pay up front or they wouldn't do anything for my cat. I do not have an extra $1500 in my account. I asked them what I could do since I have no money and they said he could be put to sleep. She told me what the exam fee was which I didn't have the money for either. I told her I don't have the money to pay that, and she snidely asked "didn't you see the sign in the lobby and on the note on the form you filled out? You are responsible for all costs." My mom stepped in and told her obviously I was so frantic that I wasn't reading every detail on signs and forms. The tech walked back out and came back with a form stating I would have to sign over my rights for my cat and never hear anything regarding his health. I asked if they were going to put him to sleep anyway if I could be there with him and she told me no, the ONLY option I have is to sign over my rights. I could not believe that. When my dad then questioned her about a payment arrangement she told him that we are not government funded and we have to get paid somehow. Well guess what my dad, brother and I all work at a hospital that is not government funded, but we don't turn away emergencies just because payment can't be made. I asked for my cat to be brought back in so I could say bye to him, since I had no choice but to leave him there with those horrible people. I talked to him and petted him for a while, and then they came in a took him away, and I never saw him again. I am just in shock that an animal clinic could be so cold-hearted and uncaring. I know if it had been during the week I could have taken him to Chase Animal Hospital and gotten the care he needed and set up a payment plan. What kind of place won't attempt to save an animal's life unless you have the money to wave in their face? I have never been so disgusted by anyone before. Those people are the least compassionate people I have ever met, they should not be allowed to take care of any animals. I would love to build a christian based emergency animal hospital right next door to them and give people payment options no matter what was wrong with their animal. Don't these people realize that pets are a part of the family, they deserve respect and care just like a human. I am still in shock over what has happened, and I will make sure everyone hears about this. The vet tech that was there was a red-haired girl and the vet was a guy with a cane. These people are horrible people. If at all possible wait until a vet opens up to take your pet in, do not ever use this place. Your pet will end up dying by himself
I took my 6 week old puppy there due to seizures they told me he was over heated and they would do some test and see whats goin on 500 bucks later i didnt have a puppy anymore he had to be put down. then they said i should not be in there when they put him down bs i was right there holding him I feel like they dont care about your pet or if someone is not rich they are not honest and really need to lower there cost and restaff there doctors....
My cat was very sick & they jumped into action to find what was going on. They ended up doing surgery the same night & even went above & beyond by taking my cat with them after they closed where I could work. I would highly recommend this clinic.
We had to visit the clinic tonight with our dog Daisy. Dr. Oliver and the entire staff were wonderful and so caring to our dog and to us. We felt like Daisy was in great hands
Thank you so much to everyone who was working tonight. You all made a tough situation easier, and we will not forget your kindness.
Vet & Staff On Site
Veterinarian & Staff On Premise
Waiting to Serve You
Care Credit Available
Providing High Quality Veterinary Emergency Care
Small Animal Medicine & Surgery
Veterinarian & Staff
Veterinarian & Staff Waiting to Serve You
Veterinarian and Staff Waiting to Serve You
The rock shopping center
Animal emergency clinic
At the north end of office depot and
Intersection of governors drive (us 431) & memorial parkway (us 231)
Of north alabama inc.
Waiting to serve you
Weeknights 6 pm-8 am
(governors dr.) & memorial
(next to office depot & rock church)
6 pm friday to 8 am monday
6 pm fridays to 8 am monday
And rock church
At the corner of us...
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