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Help us make it rightWe had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order parts. They came back to do the repairs, but were only able to repair one of the appliances. One week later they returned to repair the other appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted. After some arguing, they agreed to accept the originally quoted amount. After one week of the repair of the microwave, it again malfunctioned. I contacted them to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manger to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks. They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.
Made an appointment on 10-18 the same day when my dryer stopped heating, the technician was polite, had a slight accent but very knowledgeable. Also we have 5 year warranty on any installed parts. Their website www.myapplianceservice.com is also useful that you can login and view your past repair history. Will call again
So my gas dryer had no heat on 6/5/2008 and I called Allen & Sons Appliance Repair in Canoga Park, California and was told they could come look at it for free and if I didn't want them to fix it, the charge would only be $29.99.
Here is the catch, if you decide not to have them fix it, they will not tell you what is wrong with your appliance. So needing my dryer repaired in a hurry I bent over and had them fix it.
Get this, I was charged, $192.89 including labor for a fuse and thermostat that I later looked up on the internet using the part number on the old parts the repairman left behind and the total cost with shipping for both parts combined was $24.
The repairman was here for 15 minutes, so that works out to a labor rate of $771.56 an hour! and get this, included in the $192.89 was a $6 surcharge I didn't catch when I paid the bill.
Do not trust these guys, they will rape you and put you in a position to choose between being charged $30 for them just walking in your door ($45 for certain appliances) and then force an outrageous fee on you if you have them fix your appliance.
I understand you are paying for their labor and knowlege but for parts that cost $24 and a repair that took less than 15 minutes from their arrival to departure, this is fraud.
You have been warned! Call someone else.
Allen & sons appliance repair are cheats
Calabasas, California
Received great Service! I called because my ref. stopped cooling. I called allen and sons and the woman i spoke to was really nice. I told her I needed someone out asap and she said no problem. A technician had arrived in less than an hour. I had used allen and sons before and received good service but this time they really seemed to step up. Very pleased and if they keep up this great service...
My refrigerator compressor died. Barry of Allen & Sons tried to revive it, but ended up having to replace it. Barry was very professional at all times. I would definitely ask to have him back if I need help...
I called to Allen and Sons regarding my oven. Technician did a great incredible, professional, quick job. I will definitely refer this company to my all friends. I’m very pleased. Good job. Quick and great service. Flexible prices.
Allen & Sons is unprofessional, unresponsive and unqualified. They suck you in with their "only $29" service fee but then wildly inflate parts charges and overcharge for shoddy labor.
We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order the appropriate parts. Once the parts arrived, they came back to do the repairs, but were only able to repair one of the appliances, stating they ordered the wrong part for the other appliance. One week went by and they returned to fix the second appliance. They failed to...
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