Advisory TV & Radio Labs, LLC

Worst home service

Average Rating

20

I called Panasonic first then they told me to call Advisory TV. They charged me $243 just for a TV diagnose!
They checked my TV for about 3-5 min. then they said that they'd charge $550 to replace a digital board for service and parts. I called a different store and they say that the home diagnose service is only $60. I will never call Advisory TV again.

Posted by by Coco22 at Citysearch on July 13, 2009. Brought to you by Citysearch.

Plain awful

Average Rating

20

This company use to be the exclusive service provider for BestBuy for items under warranty. As of Jan 09 Bestbuy is no longer outsourcing this work but is keeping it in house via Geek Squad, not a moment too soon. There service providers are incompetent and their administrative staff are simply not truthful. They will do everything in their power to avoid admitting that they cannot fix your item. They came to my home on over 6 occasions, replaced 4 major parts of my tv, took the tv for 2 weeks to fix it in house after already coming to my home on 4 occasions and consistently lied to me...

Posted by by roccobox at Citysearch on May 20, 2009. Brought to you by Citysearch.

Worst place ever

Average Rating

20

I am an ex employee of this shop and they are the worst people ever. The managers would sit all day to think of different ways to reject the claims. They would always tell the customer they are not liable and then take the money from the manufacturer.

You should check out all the small-claims lawsuits against them.

Cons

- cheats

Posted by by jam25 at Citysearch on December 10, 2008. Brought to you by Citysearch.

Terrible customer service and believe it when we say SLOOOOOOOOOOOOOOW repairs

Average Rating

40

I initially brought in a Pioneer 5-Disc DVD Theater system for repair. The volume kn0b (I apparently can't say kn0b like a 'doorkn0b' according to city search as it is 'inappropriate language'...what about douche ya friggin' doucheb@gs?) was apparently stuck on 'low' so that the volume was always displayed on the screen and it would not come up past 0. Simple fix, right? Maybe elsewhere, not here. After an initial quote of $80 (I paid $70 for the unit on eBay) plus cost for 'any additional parts' I was told it would take 2 weeks (check the other reviews here...this is their boilerplate...

Posted by by tiestofan25 at Citysearch on December 05, 2007. Brought to you by Citysearch.

TERRIBLE EXPERIENCE

Average Rating

20

I had to deal with the customer service department and they were miserable. They were always passing the blame around and running me in circles for two months in order to get my TV fixed. I would avoid doing any dealings with this business at ALL costs. I mean NEVER. ZERO STARS

Posted by by mattarcati at Citysearch on September 14, 2007. Brought to you by Citysearch.

As the number one service center in New York City, we are factory authorized by all major manufacturers and we specialize in the repair of Plasma, LCD and DLP Televisions as well as other audio and video equipment.

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