Adler & Mandel

Nightmare! Stay away!!

IF I could give this shop negative stars, I would. This goes down as THE worst service-related experience, ever. Do not take your car to this shop!! They are incompetent, they are arrogant, they are lazy, and they are obviously very tired of their jobs.

I dropped off my car at this shop to have a new convertible top installed. The existing top was getting old, no leaks but it was time for a new top before it got worse. The first top Adler and Mandel installed was an AutoTop convertible top, but it was defective and had unsightly wrinkles in some locations from poor installation. There was a leak in a rear seam and one at the drivers door where it meets the windshield. Adler and Mandel blamed the rear leak on condensation, which is ridiculous as any convertible owner knows. Never, in the decade I have owned this car have I had a leak due to condensation.. The front leak was due to improper alignment but they blamed it on the rubber. Their solution to the leaky top? They wanted to patch it, but I declined and asked to have it replaced with a non-defective product. To Adler and Mandel's credit they replaced the top, but with one of low quality. As a customer I should not have to pay they price for defective materials. They should do whatever it takes to make things right, not pass the loss onto the customer.

The second top leaked as well, due to improper installation. It leaked in two locations, so I took it back once again. There was also an annoying rattle coming from the rear deck. They made nothing but excuses about why there was water dripping on my seats and filling up my trunk with water. The shop foreman blamed suspension components for the noise I was hearing coming from the rear deck. I keep the car in top shape, and knew he was full of it. I had to provide some of the new parts for the replacement top which cost me an additional $100+. These are parts they should have included in their initial installation, but they were cheap, instead they cut corners. I requested I watch the installation of the second top, and to my horror, I watched the shop foreman find the source of the rattle I had been hearing for weeks. It was a large wrench they had left behind from the first installation. During the second installation they also chipped the paint on the trunk. "Incompetent" is more than respectful and gracious to describe these cats. I could go on and on, but really, all that matters is that I make one thing crystal clear:

If you need a new convertible top or upholstery work done, DO NOT take your vehicle to Adler and Mandel.

See the results of their convertible top installation:

You may hear good things about Adler & Mandel. I did, and that is why I trusted them. Unfortunately, their business ethics and performance is a total disaster. This business is surviving on past, not current performance. Perhaps many years ago they were a reputable shop. Unfortunately, those days are over folks, now they are a horror show. I had to install a plastic trash bag as a liner to temporarily contain the water and keep my trunk from flooding because Adler and Mandel was incapable and unwilling to correct the problem. It was a nightmarish experience.

I have since replaced the top at a shop in Virginia. I paid less than I paid with Adler and Mandel, got a better quality top than Adler & Mandel ever offered. It was installed without a hitch, no leaks or rattles of any kind, and I could not be happier. When you see excuses on A&M reviews as you see on half of their reviews you know something is wrong. Don't make the mistake I made. Do yourself a favor, please avoid this establishment!