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Active Appliance Services

Address
6736 Van Nuys Blvd Van Nuys CA 91405
Phone
(818) 778-1999
activeappliances.com
Average Rating
4
Total Reviews
(135)
Leave a review with:
  1. 1 Star
  2. 2 Stars
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  4. 4 Stars
  5. 5 Stars
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Toll Free
(888) 882-2848
Fax
(818) 778-1990

Business Hours

Status: Closed

Sunday
Closed
Monday
8:00am-6:00pm
Tuesday
8:00am-6:00pm
Wednesday
8:00am-6:00pm
Thursday
8:00am-6:00pm
Friday
8:00am-6:00pm
Saturday
8:00am-3:00pm

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Money Order
  • Check

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What the community has to say about Active Appliance Services

Information about this business (14)

Since 1988, Active Appliances has provided dependable service to our customers. Active meets the highest performance standards in the business—from employee training to customer care. We have factory trained technicians, and a knowledgeable office staff to meet your appliance service and repair needs. Active technicians are trained and authorized by several leading appliance manufacturers such...

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Top Rated Los Angeles Appliance Repair for over 20 years!

* Factory Authorized & Trained

* Los Angeles Appliance Repair

* League of CA Homeowners

Since 1988, Active Appliances Inc. provides factory trained and authorized repair services for all major household appliances. We are the experts at repairing refrigerators,...

Appliance Repair Service for Los Angeles County. Call and tell us your appliance problem.

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Reviews of this business (148) view all

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Overall review sentiment

Score
55%

Top 3 sentiment words

company
Count
1
Score
100%
service
Count
3
Score
66%
estimate
Count
1
Score
50%

Overall review sentiment

Score
55%

Rating distribution

5 stars
95
4 stars
5
3 stars
0
2 stars
3
1 star
32
No rating
13
See more reputation details

YellowBot member reviews (23) view all

YellowBot User
Reviewed Business
Active Appliance Services
Reviewer Name
sykes.walker
Review Date
June 18, 2013
Average Rating
5

My Experience Was Good

Vardan was great. He was very efficient in diagnosing the problem with my fridge and fixing it. Great service and great attitude.

Is this review... ?
YellowBot User
Reviewed Business
Active Appliance Services
Reviewer Name
Erin Cohen
Review Date
January 24, 2013
Average Rating
1

Nightmare of a company

My dishwasher has been broken and my home warranty company sent out Active Appliances to repair it. They've returned 3 times since September to fix the same problem. Now on the 4th time it's been broken, they have failed to call 30 minutes before arriving AND they've come BEFORE their 5 hour window of 12-5. Three times in a row, the company stated that the serviceman came at 11am for a noon-5 window which makes absolutely no sense. Even though they were instructed to call both a home and cell phone to confirm their arrival, they failed to called the cell phone AND they NEVER left a message on the home phone which would have allowed us to contact them back. The supervisor was extremely rude and told us that they would 'squeeze' us in and return from our REGULARLY scheduled noon-5 appointment. They have extremely poor business practices. Their staff is not trained well and doesn't even know to leave a message? How is it that 3 times in an 8 day period have they failed to show up for their 5 HOUR WINDOW? What a waste of 15 hours of our life, waiting around for this company. I have filed a complaint with our warranty company. I would prefer to give zero stars.

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YellowBot User
Reviewed Business
Active Appliance Services
Reviewer Name
UnhappyAgain
Review Date
September 22, 2011
Average Rating
1

Dont call them! Scam!

They were send out to my house by my home insurance company. All I can say is do not call them. They are rude and unprofessional, treating customers like animals. I will be filing a complaint with the insurance company and also with BBB

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YellowBot User
Reviewed Business
Active Appliance Services
Reviewer Name
Hillary Outheri
Review Date
October 29, 2010
Average Rating
1

Beware

Please check out other reviews (like Yelp) to see what these guys are really about. There is speculation that the positive reviews are made by the company itself. Really, this is the worst service company I have ever dealt with.

I am only posting here to save others from the nightmare I have experienced. They don't know what they are doing, they are very rude, they drawn out jobs for weeks without any resolve. They really don't care and they have no sense of self respect. They should not be in business, but for some reason people still use them.

Please , please , please do not use this company. Even if your warranty company makes you call them, it will cost you less money and time to just get whatever it is fixed by a reputable company.

After almost 1 month without any resolution to an easy problem, I sent my warranty company several reviews that I found on yelp and they were more than willing to assign a different company to fix my appliance. You should do the same before you even have this company come to your house.

I I could I would give them no stars, or even negative stars.

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Other reviews from the web (125) view all

Average Rating
20

The ability of ACTIVE APPLIANCE to deliver service is appalling. On June 17, 2015 I arranged to have my Maytag dryer repaired ( covered under the warranty) for June 19, 2019. I requested that since the technician would be at the house, that he do the routine maintenance on the washer. The result of …

Average Rating
20

This is so bad it's comical. I had a leak in my freezer and was assigned Active Appliances by my home warranty company. They gave me a 4 hour window for a specific day and never showed. I called to ask why no one ever came and was told they did show and I was the one that wasn't home. That …

Business description (16) view all

We have been in appliance repair business for over 25 years. Our factory authorized and trained technicians are ready to fix all brands and types of appliances.

We have been proudly servicing Northern & Southern California

in Appliance Repair Services for over

25 years from our numerous locations since 1988.

36 months parts / 1 month labor warranty

We only use Expert Licensed Technicians.

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