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I have experienced the absolute worst customer service with AT&T. I think that the process of customer service at AT&T is terrible. I spent approximately $2228/yr on UVerse and I spent over $2200 a year on 3 cellular phones. Had been a loyal AT&T customer for more over 5 Years It was announced not long ago that AT&T was dead last in a survey of customer satisfaction of mobile phone service...
Below is a copy of a ridiculous string of e-mails I received from SBC/AT&T's "customer service" (ha ha) department about my new phone service. After all of this happened, I contacted the CEO. A lady named Angela Richard called me and sent out a tech to see if she could get the phone working better. The techs came out 3-4 times and told us the problem was internal. Finally, on the 3rd or 4th...
Additional address - PO Box 2933
San Antonio, TX 78299. Additional DBA - AT&T Intellectual Property.
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