Be Warned and Advised
Signed an Annual Service Contract with Jason for $96 back in March of 2018 in order to guarantee availability, priority service and standard rates during off hours and holidays. Standard fare, and I have always had them pay for themselves, times over, with the one inevitable holiday emergency. The week before Labor Day, our water heater died, so I called A Cap that evening, after hours as usual emergencies I've experienced, and I got an answering machine which I could not leave a message on because it's mailbox was full and it hung up on me. So I called their main number, and got another answering machine, and left a message on that one. I had a bad feeling about it after the first call's full mailbox, so I proceeded to call someone else just as backup. Good thing I did too, as Jason/A Cap NEVER returned my call to this moment I am typing this, and I had my water heater fixed by a very professional service provider who responded immediately and had us back in hot water in two days, only because it was still under warranty so had to wait for part from warranty supplier. Today is Sept 5, 2018 and I just called Jason to get my $96 back for the contract he broke, and got an answering machine again, so I left a message stating my concerns and demanded he send me a refund for the $96 by Friday or I'll file a complaint with the State Attorney General. Then I called the second number as well to leave the same message, but he answered the phone, to my surprise, frankly. I told him to return my money as I couldn't believe he left us like that after signing a contract and taking our money, which he responded to by saying, "money back? what money? I've been out of business since last year." Which I responded to by saying, "I signed the contract just this last March (2018)" at which point he hung up on me. So, I'm posting these warnings to people at various places, and filing formal complaints with the State Attorney General, etc. I am grateful I was taken for only $96 and nothing more. Any business with Jason is to be avoided at all costs as he can't be trusted in any of his business dealings. Be warned and advised.