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Serving Texas Since 1976
Family owned & operated
License # TACLB006185c & LP Registered
Certified in the new R410 refrigeration
Certificates of training: R410, Heat Pumps, Gas Heating, IAQ, troubleshooting of in-correct installations, sub-cool/super-heat & proper Micron evacuation levels.
All Employees registered with the state as required now by Law
All servicing Major Appliances
Very disappointed.. I had a non-functional oven. I called Patton to schedule a repair. They told me they would be out on Tue between 1-6. At 6:10 no show, I called them to see what happen. The receptionist said she would call the technician and would call me back.. At 6:45 she did call and said he was on a different job and is wrapping it up and it should be about 1/2 hr. I had to call them again at 7:30 to cancel the services. I told her it was getting late and that I hadn’t eaten all day. I also told her I was very disappointed, that I specifically wanted a local business and that I just need to cancel the call and just find someone else… her exact words was.. it’s not like we left you hanging.. which they did, no call back to tell me that they would be late. Sad thing is, if they would have just called and told me that they were running late and just apologized. I would have been ok with it. But, unfortunately I had to initiate the call and try to find out what was going on.. very sad..
I had Patton's AC & appliance, check my AC, and while they were honest that the only problem was a bad run capacitor, and the service call lasted approx. 45 min., the cost was $586 !
Unbelievable....
Owner replied on March 08, 2013
have an AC problem, the Pattons have been open 35yrs with multiple certifications & get the repair done correctly and honestly.
They gave me a 1pm-6pm window, which I agreed to. However, there was only one follow up call to tell me someone was still on the way at about 3:30pm. At almost 6:30pm I got a call telling me the person was stil going to come out and was still tied up at another call. I told her I was upset and they could have called at 6:00pm to tell me the situation. I had been waiting all day and she didn't offer ANY customer service --not even an apology. When I told I didn't want to rescedule she said "Oakey Dokey," and ended the conversation. I wish I could have reviewed the quality of the actual service, but they never came out. With so many companies out there I wanted to give a local company a chance first, and the customer service part was the tun off for me.
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